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Really Fast and responsive! Just wish there were a option to do a manual order from my product list on the app.
Hi there - thanks for sharing your review - we really appreciate it. You can place manual orders from within Shopify for published products, and you can use the order form at dashboard.prodigi.com too, but we've shared your suggestion with the team for further consideration.
Slow support. They charged my money even though the order was canceled. No custom orders. No cancel orders
Hi there, thank you for your feedback and review.
We've checked in with the team and it appears you were messaging on our live-chat service while we were unavailable, a lot of our team are based in the UK so we're generally online between 6 am and 6 pm, Monday-Thursday BST and 8 am and 4 pm on Fridays (not including UK bank holidays).
We would recommend emailing our customer service team at support@prodigi.com if you're not getting a response on live chat as this email is monitored 24 hours a day during the week. The live chat system should have also made this recommendation automatically.
We have emailed you directly as we want to resolve the issues that you’ve experienced but we've unfortunately had no response to our last message.
- Craig
At first the costumer service from prodigi was there for me till I had published the website. I’ve had 3 errors in shipments, unfulfilled orders, packages that never arrived at etc: at this point costumer service is not responding and I am closing down the Webshop. Huge disappointment. And an immense waste of my time
Hi there, thank you for your feedback and review. We’re really sorry to hear about your issues since launching.
We’ve checked your order status' and all appear to have been dispatched ahead of schedule, with no delivery issues reported. I’ve also emailed you separately, as I’m very keen to understand the issues that you’ve experienced and to see what we can do to help rectify them for you.
-Ed
Best service and decent app. It requires lots of manual work right now to do what I want, but I know an update is in the works... even with all the workarounds I need to do currently the PROS still outweigh the CONS.
An absolutely awesome app, probably one of the best I've seen. There are a couple of things that would make it even better, but overall it works very well. I have received my test order and the products are very high quality - although I am only using prints, framed prints and canvases so I can't speak for the other products.
Thank you so much for your kind review, glad to hear you're pleased with the app and the quality of our prints.
We're always working to make our app the best it can be, so I'd love to hear your suggestions on how we can make it even better; feel free to ping your ideas over to shopify@prodigi.com and we'll take a look.
- Craig
Best printing service I've used. Good start. I'm looking forward to the app additions for multi-piece canvas prints and unframed canvas prints. I can do those on their website though in the meantime until the Shopify app has those capabilities.
Can't even get a ship date for an order. Thankfully it was a sample order for the PTA and I was able to find another provider. NO COMMUNICATION from Prodigi or Printify. First-time user and def will NEVER use this service again. Order was charged to my cc 10 days prior to this review.
I am very disappointed in the customer service. I have two outstanding orders one from November 26th and the other from December 9th for iPad cases. They have not been produced and I have written 5 times to customer service requesting the status of these orders. All I get back is we are looking into the problem with the manufacturer. No answers, I have two upset customers. It is so unacceptable. How can they stay in business with this type of lack of service? It is quite sad as the quality of the products are good,
Hi there, thank you for sharing your feedback and review. We’re very sorry about the orders with the tablet cases here. Our support team - and also our senior leadership - were in regular contact with the print partner in question to get as much information as possible, and all updates were shared where we possibly could. We also refunded the impacted orders and upgraded the shipping to try and help, but we appreciate the lack of information for these is frustrating. We really hope to be able to continue working with you and restore your confidence in us. These orders were not typical of the level of service that we work hard to provide.
Pros: Intuitive and easy user interface to design products. The representative product images look professional. It's simple to adjust pricing and publish. Cons: you need to preview each product (ie. if you are making phone cases, you need to view all 50 models of phone case. eg. iPhone XS, iPhoneXS Max, iPhone 11....) as the image does not resize on all as you would think.
Started out well. Great customer service and happy customers. Since COVID they simply haven't been able to keep up with demand. Orders taking longer and longer to ship and status updates unreliable. Can't help but assume they are prioritising their big customers like Redbubble and everyone else is suffering. Will have to start looking at alternatives.
Thank you for your review, we really appreciate the feedback, and we're glad to hear your customers have been enjoying your store!
We're very sorry that you've been experiencing delays and unreliable updates. As you mentioned Covid-19 has presented many challenges for everyone, and we are doing all we can to ensure that all orders are delivered quickly whilst ensuring our staff and partners are kept safe and healthy. We continue to serve all our customers fairly and consistently, and we are not prioritising some customers over others.
The unpredictable nature of the current situation is meaning updates and delivery estimates can change quickly and vary widely by region, but we're sharing all available information on our website as it is available and updated: https://www.prodigi.com/coronavirus-status/