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I've always found the staff at Prodigi really helpful. I've dealt with the Company now for a few years and had an account before setting up my recent Shopify Store. My customers have always been happy with their products :)
We launched our shop in June 2020 and we have been using Prodigi for all our photographic printing and framing - The quality of the prints and frames has been really excellent. Hannah at Prodigi has been a brilliant support throughout this journey, highly recommend them!
Really Fast and responsive! Just wish there were a option to do a manual order from my product list on the app.
Hi there - thanks for sharing your review - we really appreciate it. You can place manual orders from within Shopify for published products, and you can use the order form at dashboard.prodigi.com too, but we've shared your suggestion with the team for further consideration.
At first the costumer service from prodigi was there for me till I had published the website. I’ve had 3 errors in shipments, unfulfilled orders, packages that never arrived at etc: at this point costumer service is not responding and I am closing down the Webshop. Huge disappointment. And an immense waste of my time
Hi there, thank you for your feedback and review. We’re really sorry to hear about your issues since launching.
We’ve checked your order status' and all appear to have been dispatched ahead of schedule, with no delivery issues reported. I’ve also emailed you separately, as I’m very keen to understand the issues that you’ve experienced and to see what we can do to help rectify them for you.
-Ed
It's a great app and above all a great service: products are really good quality, customer service is helpful, prices are fair and production is quick. It is so far the best drop shipping and printing company I found.
I am giving this app a 5 because I have tried to use printful and it is very surprising that they are so popular but not user friendly at all. You have to create a product template for every single product which for me would have taken an eternity. With prodigi you upload your Art-work and it automatically creates a mock-up for ALL the products they have available. You only turn on the ones you want to sell and make sure the image is properly placed but it's almost instant that you can have all your products listed on your page. I do wish they had different types of mugs on the app itself.
Easy to use interface for making cards and excellent customer support from Ed. I will definitely be creating many more products using this app!
Best service and decent app. It requires lots of manual work right now to do what I want, but I know an update is in the works... even with all the workarounds I need to do currently the PROS still outweigh the CONS.
Can't even get a ship date for an order. Thankfully it was a sample order for the PTA and I was able to find another provider. NO COMMUNICATION from Prodigi or Printify. First-time user and def will NEVER use this service again. Order was charged to my cc 10 days prior to this review.
Best printing service I've used. Good start. I'm looking forward to the app additions for multi-piece canvas prints and unframed canvas prints. I can do those on their website though in the meantime until the Shopify app has those capabilities.