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Best customer service of any POD on Shopify! Quick communication and extremely patient with my non stop questions !
Prodigi I've found offers the best profit margins on their products, much better than printful's prices and especially their shipping time. Printful shipping is like 11 days + this is around 7 I believe
When I was first getting started with my online shop https://angelaburnsfineart.com/ I had a lot of frustration about Prodigi's print quality—until I realized I had been preparing my images incorrectly. It was no fault of Prodigi's, only my own. Now that I have my system figured out for how to take great photos and how to prepare them for print, I have to say that Prodigi is BAR NONE the best POD company I have tried (and I've tried a few). They can't be beat for quality, price, and customer service. Truly excellent; thank you Prodigi for making my life easier as a working artist.
Have been using prodigi on my shopify store since Oct 2021, very easy to use and have no complaint so far.
Slow support. They charged my money even though the order was canceled. No custom orders. No cancel orders
Hi there, thank you for your feedback and review.
We've checked in with the team and it appears you were messaging on our live-chat service while we were unavailable, a lot of our team are based in the UK so we're generally online between 6 am and 6 pm, Monday-Thursday BST and 8 am and 4 pm on Fridays (not including UK bank holidays).
We would recommend emailing our customer service team at support@prodigi.com if you're not getting a response on live chat as this email is monitored 24 hours a day during the week. The live chat system should have also made this recommendation automatically.
We have emailed you directly as we want to resolve the issues that you’ve experienced but we've unfortunately had no response to our last message.
- Craig
Very good app and company. I've been using this app for the past 6 months and have not had any issues so far. The customer service is very good from the experiences I have had. Any issue with printing quality (which is very rare) is rectified quickly and I have lots of happy customers.
I would recommend this app and company for any UK based print on demand business.
Amazing app and helpful service - high quality product!
look forward to using for a long time to come
Excellent app! I especially like the mock up generator. Preparing files and submitting first project. Here we go! :)
Slow to get underway, but this is normal. Slight learning curve, but now it is a charm to work with. It creates own collection, so you have to change once imported to your shopify products. Overall a solid quick system for generating the designs and mock ups and moving them into your shop.
I've always found the staff at Prodigi really helpful. I've dealt with the Company now for a few years and had an account before setting up my recent Shopify Store. My customers have always been happy with their products :)