Prodigi: Print on Demand

We launched our shop in June 2020 and we have been using Prodigi for all our photographic printing and framing - The quality of the prints and frames has been really excellent. Hannah at Prodigi has been a brilliant support throughout this journey, highly recommend them!

Really Fast and responsive! Just wish there were a option to do a manual order from my product list on the app.

At first the costumer service from prodigi was there for me till I had published the website. I’ve had 3 errors in shipments, unfulfilled orders, packages that never arrived at etc: at this point costumer service is not responding and I am closing down the Webshop. Huge disappointment. And an immense waste of my time

It's a great app and above all a great service: products are really good quality, customer service is helpful, prices are fair and production is quick. It is so far the best drop shipping and printing company I found.

I am giving this app a 5 because I have tried to use printful and it is very surprising that they are so popular but not user friendly at all. You have to create a product template for every single product which for me would have taken an eternity. With prodigi you upload your Art-work and it automatically creates a mock-up for ALL the products they have available. You only turn on the ones you want to sell and make sure the image is properly placed but it's almost instant that you can have all your products listed on your page. I do wish they had different types of mugs on the app itself.

Easy to use interface for making cards and excellent customer support from Ed. I will definitely be creating many more products using this app!

Best service and decent app. It requires lots of manual work right now to do what I want, but I know an update is in the works... even with all the workarounds I need to do currently the PROS still outweigh the CONS.

Can't even get a ship date for an order. Thankfully it was a sample order for the PTA and I was able to find another provider. NO COMMUNICATION from Prodigi or Printify. First-time user and def will NEVER use this service again. Order was charged to my cc 10 days prior to this review.

I like Prodigi very much. Their customer service is top notch and their print and products are good quality. Did I mention I LOVE the customer service?! With that being said, HOWEVER, this app could use some work. If you put an order in manually, whether as a sample or for yourself, there is no access to what is going on, on the Prodigi side. Once you hit "submit" you cannot check for errors or order progress. There is no way to see what is being charged until after it is done. There is no way to verify shipping. There is no way to see the order progress or find the tracking number. The link for the completed order literally takes you back to your own Shopify order page which asks for you to insert tracking number, but that is not provided on the order screen. With most of the other POD apps you can follow your order progress from beginning to end. With this app, there is no capability to do that. My suggestion is to make this app function more like the Prodigi dashboard, wo we can have access to all of the information we need, without having to send multitudes of emails to customer service. As we ae in the United States, and customer service is in the UK, there is a time issue with answers. So corrections or order oversight cant be done quickly. I have actually gone back and forth about reviewing this app because I think the customer service is some of the best out there, but after spending 20 minutes searching for my order tracking number and not being able to find one, prompted me to rate this app. My final thought is if you want great service, good products, much recyclable packaging and can handle the headaches that come with the incompleteness of this app go for it. I will hang tough, but think you should be prepared.

Best printing service I've used. Good start. I'm looking forward to the app additions for multi-piece canvas prints and unframed canvas prints. I can do those on their website though in the meantime until the Shopify app has those capabilities.