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I’ve been dealing with a serious issue caused by this app for over 8 days, and the experience has been extremely frustrating.
The app conflicts with other major third-party apps (like Hulk Product Options), causing duplicate cart items and double pricing. This is not a small issue it directly affects live stores, customers, and revenue. I lost potential clients because of this bug.
After thorough technical investigation, I confirmed that the app triggers an additional add.js call, which results in blank duplicate items being added to the cart. When I remove the W3 Product Accessories script, the issue is immediately resolved which clearly shows where the conflict originates.
Instead of working toward a real solution, support kept redirecting responsibility to the other app developer. While incompatibilities can happen, the lack of accountability and urgency was disappointing.
For a paid production store app, better compatibility handling and faster resolution should be expected.
Unfortunately, I cannot recommend this app if you are using other product customization apps.
Thank you for sharing your experience. We completely understand how stressful cart issues can be, especially when they impact live customers and revenue.
For clarity, we first received your support request on February 16 and began responding the same day. While that’s a shorter timeframe than mentioned, we know that even a couple of days with a cart issue can feel much longer when your store is affected.
When multiple apps modify the add-to-cart process, conflicts can sometimes occur. In those cases, duplicate or blank items can appear. It’s rarely intentional behavior from either app, but rather how the scripts interact within a specific theme setup.
That said, our goal is always to work toward a solution. We’re happy to review logs, adjust how our script attaches to the cart flow, or coordinate directly with another developer to implement a compatibility fix.
We genuinely want our app to work smoothly alongside others, and we’re always open to collaborating to make that happen. If you’re willing, we’d welcome the chance to continue working together and resolve this properly.
Very intuitive & easy to set up the accessories. Support is very helpful & the couple of small issues I've had over the years have been resolved quickly without hassle.
Great experience with support, they reply fast and can diagnose issues quickly.
Excellent app, excellent service, the team are always super helpful and responsive. highly recommend.
Thank you for providing your feedback. I'd like to clarify that the development services you invested in were specifically tailored to integrate a custom layout and advanced functionality into your theme and are not related to the app or the app functionality.
However, approximately six weeks following the completion of our work, it came to our attention that subsequent alterations were made to your theme by another developer, resulting in the complete removal of the programming implemented by our team.
While we stand by the quality of our work and remain committed to supporting it, it's important to note that we cannot be held accountable for modifications made by external parties after the fact, which may inadvertently disrupt or remove the enhancements we've implemented.
With that being said, we still went back into your theme and fixed what was removed and broken by your other developer without any additional charges.
Works as it should, good price and quick and friendly customer service
Great plugin + stellar support
Great product & excellent support.
Easy to use and quick customer support
Working really good. Easy for the clients
Easy to use, increased my average cart sales.
