Criteo Sales Growth Ads , 27 則評價
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Installed the app but it is not working, and I have contacted support but they have not bothered replying. Why bother listing their app on the Shopify store, if their attitude is so lackadaisical that it destroys confidence in anyone considering spending money with them.
Dear partner,
We sincerely apologize that you are running into issues with the app. Upon investigating, we found that our support team did respond to your inquiry on April 25th. However, it’s possible that our email ended up in your spam folder, would you be able to check there for an email from Criteo Support?
If you're unable to locate the email, please don't hesitate to reply to this message or resend your original support request. We'll be happy to assist you further and ensure your Criteo App is working properly.
We take all support requests seriously and aim to respond promptly.
We appreciate your understanding and patience in this matter.
Sincerely,
The Criteo Support Team
Does not work. Created Criteo account, page is blank. Not linking to Shopify. Confusing and not user friendly. Waste of time.
i download the app, the try to create account, then i can't login, i contact support many times,send 3-4 emails, no one reply until now, it's been a week
Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - and replies come hours after requests and there is no continuity on the requests - making it difficult to get answers. Tickets submitted are never even looked at - you have to only use the automated chat and it's terrible. A REAL human response would be nice. Video tutorials skip steps and start set-ups mid campaign - so some of the most basic steps aren't even made clear... this should be simple self serve but the back end of this set up is convoluted? theoretically -it should be easy but it's very buggy with lots of error messages - better video tutorials would be a real help too!! - I will revise this if I am ever able to get support to help work through my set up issues but for now I give them a one star - Q4 is not a time for bugs :( -m still having issues cannot launch ads with product set- no support documents show or tell you how to do this the support documentation is still not useful
No Login works, no verification..nothing...no support. It looks like the company no longer exists. It would have been a good alternative.
We found the integration process with Shopify to be incredibly straightforward, and this app has proven to be an exceptional solution for our needs. We have also been highly impressed with the outstanding support team!
The BEST retargeting channel in the world. Robust Shopify connection. With the new version of the app, it is easy to setup and use. If you are using a repository environment, make sure to add it to avoid any tracking issues.
Supportive team and an awesome network. We've been using criteo for over a year and have been able to achieve consistent sales revenue with the platform.
Great support from the Criteo team would highly recommend them over other retargeting solutions. And William DiSenso is the best rep they have!
Overall very easy and simple to install/integrate into Shopify Plus. The personalization tools for audience targeting are key.