Rezensionen (162)
Really excellent support with the on-boarding process. Resolved our issue effectively and quickly.
Thank you so much Webkul Team! You guys are the best.
The app is ok... but the support team are not the best. It takes time for them to understand what the issue is , they sometime provide a soluation but have not fully understood the issue and need to ask more questions.
Wirklich eine tolle App und ein tolles Support-Team. Der Support geht sofort auf die individuellen Bedürfnisse ein und versucht diese schnellstmöglich in enger Zusammenarbeit zu bearbeiten.
Die Funktion der App ist wirklich toll und wird ständig erweitert.
Using the app - Vashu Bhatt helped on chatwizz call with setting up , very helpful thank you . Based in UK.
I recently had the opportunity to use Webkul's Product Auction platform, and I must say, it exceeded my expectations. The user-friendly interface made setting up auctions a breeze, and the customization options allowed me to tailor the experience to my specific needs.
Overall, Webkul's Product Auction delivered a top-notch experience, and I highly recommend it to anyone looking for a reliable and feature-rich platform for their auction needs. Kudos to the Webkul team for a job well done!
Perfect product for my store. My store has been up and running smoothly.
The support from the team, even with the smallest issue, is supper.
I will recommend this app any day.
I can't even begin to explain the patience to get my issues resolved.
Thanks to the Support team.
This is a great app with all the perks and whistles and with the most attentive support team I ever worked with. Sagar has been absolutely competent, enlightening, and genuinely interested about the end results. The technical team has answered in a heartbeat to every request I did.
I'm looking forward to growing my fledgling business with Webkul.
We had a really great experience with the customer service team. We were struggling with adding the coding but with simple collaborator access... the team had our auction up and running in no time! Thanks again team :)
This is a great app. It has all the features and functions we needed to create a fully-fledged auction site. There are a lot of configuration options at the backend, with lots of different settings and options available. I really like the built-in automated emails system, which are all editable in HTML and able to be set up with SMTP. It's also great in terms of the user profile, in that they can view their bids and complete the purchase of winning auctions. Would be good to have slightly more customisation options for the front-end design. Otherwise, it's clear there's a huge amount of work gone into making this. Thank you.
asin customer support was amazing and the app works really well! :)
great ability to add different auctions on different collections
1 sự hỗ trợ rất nhanh chóng, tôi ấn tượng với dịch vụ hỗ trợ của họ. Thanks team. Chúc team ngày càng phát triển.
Great support. Easy to jump on a call and Vashu Bhatt was very helpfull to help us run auctions in our site. It took them only 20 minutes and they knew exactly what they needed to do to make our auctions run smoothly.
Thanks for your help!
Highly recommended
awesome support. punctual and helpful. had trouble setting up initially but was quick to get help. thank you
support was very helpful when working on the SMTP setup. product works great and is relatively easy to get set up
We had some difficulty installing the Product Auction app. The Webkul team was able to get the widget to appear while we were on the call.
Hallo ich habe die App auf cashewrella.de installiert, der Support ist erstklasig, schnell und sher zuvorkommend! Vielen Dank für die perfekte Unterstützung! Viele Grüße Udo
I used this app really good also support the team well. I assist for help he really helpful of me thank you support team and Product action app
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
I just went to install this app and it failed. Nothing shows up. This is not production ready what so ever and this is coming from a developer's perspective. Now I have to develop one from scratch for a client...
Hey !! Please excuse us for the less-satisfied experience with the app.
It Seems like you have un-installed the app with-in 2 minutes of installing the app & Even you wrote in the un-installation reason that you don’t need support for the app. Looks like you installed the app just for the sake for posting the review.
But, We'll surely love to bring things back on track for you and would be very happy to assist you with the setup for the app on your store, please book a one to one session using this URL : https://webkul.bookingcommerce.com/en/shopify-product-auction
Please book a session using the above shared URL so we can connect and get this sorted for you !! - Team Webkul
Just the best customer service I've seen so far & the way the app displays on the site is amazing! Highly recommended!! 5 Stars all the way!!
Thank You for the super kind feedback. Always, Happy to help:) In case of any further help, Please connect at support@webkul.com - Team Webkul
I can definitely recommend using apps from Webkul. Quick and good service if you experience problems or want to make changes
Thanks for taking the time to provide this great feedback. We're really happy to hear your amazing experience ! Happy Selling :) - Team Webkul
The app is great! I am user from Japan.
To tell the truth, it would be grateful if the app is also translated to Japanese automatically. Supporter is friendly and they always try hard to make the better app the match the customers wish.
We will keep using this app.
We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul
I would absolutely recommend to use this app. Not only the function, WebKul is very devoted to supporting our issue and organizing our store. Response from support is quick and accurate. In addition, WebKul has so many app released in Shopify and each app are compatible to use simultaneously in the same store. Also, new app, new function is continuously developed and WebKul will kindly accept request from customer and reflect our opinion to the new function. When you are looking for new function for the store, you should definitely search in the WebKul app!!
We will keep using the app from Webkul.
Thank You so much for writing this amazing detailed review. We take pride in providing the quality support & hoping to continue providing the same!
Thanks for choosing & recommending Webkul- Team Webkul
Installed this myself, had one issue I couldn't get working, scheduled a call with support, and they had it fixed in 20 minutes. Amazing support for a $30 app!
Glad to know that you're having the amazing experience using the app. Please feel free to connect at support@webkul.com , If you need any further assistance ! - Team Webkul
Seriously SOLID support. They helped us make sure the app worked flawlessly with our theme. I'd give 6 stars if I could for that...
The support team for this app are AMAZING. Very easy to get in contact with and have been incredibly helpful in assisting with any coding problems we had.
I am very happy with the service I received from them. I had a coding problem that was resolved very quick and to my satisfaction.
This app works well for art auctions. Customer service is great and they will help insert code and other items to make the auction look great.
Easy to introduce on website, customer service is amazingly quick and accurate. Especially Jyoti and Ayush who support me has been very helpful. I am very satisfied with this app so far. It would be great if there are more fashionable widget config designs and is a function that can change font too. 現状サービスと内容には非常に満足しています。
great customer service was struggling with the code but I made an appointment for the day after and they did it all for me. works great highly recommended
Excellent customer service setting up the app for my business, great interface and functionality. Highly recommended
So far The app team has been very helpful, Overall the App is very easy to use. it integrates easily with the Theme and is very customizable.
horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their system set everything up. This program is not plug and play and these guys make zero effort to offer support to ameliorate this situation. I spent two hours trying to install myself and am stuck and was excited to do the onboarding. BUT AGAIN these clowns did not show up to the appointment their system set up. I am deleting this app and want to strongly advise you against using this product unless you are a wizard programmer because their programmers are unavailable at best.
Hi, Thanks for the review.
But seems like there is some as the team is constantly sending emails and trying to get in touch but no response from your end. We are even waiting for you to respond at the one to one session. Please do respond so we can assist you with all your queries.
Regards,
Team Webkul
My interaction with support was excellent. They were able to setup the plugin with the third-party theme with ease and were very kind.
I have been using Webkul Product Auction for almost a year now and over that time have had many questions for and requests. They have responded to 100% of my questions and never ignored any of the requests that I have. They have also provided custom work to add features to the app that I was interested in and I am happy with the app itself as well. I won't say it is a perfect app (almost none are) but overall it works very well and I can trust it which is the most important thing. They have made steady improvements while I have been using it and I am looking forward to the possibility of added features in the future. All in all I am very happy with the app and the support they provide!
I select this app to run auction on the website. I love the way it works. Configuration was a bit tricky as some code had to be added. It was easy to schedule an appointment with support to make it work. They did answer all my questions. Highly recommanded
Great app with awesome features and they have the best customer support! We are going to start our first auction in two days and the support has been extremly helpful in setting everything up. So far I can really recommend the app.
You guys are total wack! After charging me, i got no support from you. Now the app is saying no more sessions...Worst Plugin everrrrrrrrrrrrrrrrrrr
Hi, Please excuse for the less satisfied experience.
The team is trying to get in touch from past 3 days, please do respond so we can actually check the issue.
Also we cannot access your online store, so please contact the hosting provider for the same : https://prnt.sc/11agktd
Its really necessary that you get this checked, as then we can check the store.
Regards,
Team Webkul
Great app and team. We recommend them strongly. Support is super responsive and helpful. Auctions are simple and clean-looking
Both the app and support are amazing!!! Best support I have EVER gotten on any Shopify App!! Within minutes it was fully customized, and up and running.
how can I cancel subscription? Is deleting will do it? I do not use this app, want to cancel it, I will delete it from my store, hope you will not charge me after it???
Hi, You can remove the app and the subscription by deleting the app from the apps menu on Shopify store. That will be all.
And the app charges are dependent on the time you have the app installed on the store.
Also for all such questions email us on support@webkul.com as this is not the correct place for asking queries.
These app is ridiculous!! I installed it and then you have to actually to some programming. I contacted the support for help which they never should up to!
Hi, Please excuse for the less satisfied experience but there is some miscommunication here as we do have sent email to you on the very same day you installed the app : https://tinyurl.com/y3cg5llm
Please get in touch with the support team so we can help you. And you dont have to do any coding while using the app.
Regards,
Team Webkul
Great response, I had trouble with the widget and they solved it within a day! So far it seems to be working perfectly well!
I am using this app to explore a new business idea. The software is very easy to use & the team supporting it is amazing. Would highly recommend using this app if you're looking for an auction based solution.
Great tool for the job!
Note: Plan for a day or two to get things set up - we got caught up on inserting the codes, and our time zone is very different from the tech support time zone, so getting set up took a little time, but they were very helpful!
Extremely good user and setup support. they were able to resolve my issues in just 15mins and have everything up and running same day.
Met some issue with account page clashing with my template. Great customer service from the team to solve this issue.
Great app! Everything we have planned we got a chance to implement with this app. Also thank you so much for all the support we've received from your team!
Great app, the team was really helpful and they were able to fix our issue straight away. Would definitely recommend.
My first month using the app, and so far the support team have been very accommodating to minor tweaks and changes. Wishing it could be a bit more easily customizable from store's point of view, but great app so far nonetheless. Would recommend.