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Being a bit of a technophobe and despite the clear video instructions on how to install this software I struggled with the HTML aspect and emailed a lady named Neha at the developers email address (Wekul) for help.
Within a few hours I was replied to despite the time difference in India with an offer to install it for me which in itself was a perfect response.
Not only did this super lady install the software for me, she tweaked and redesigned it to fit in with the design of my existing website and even added me a matching "Auction" category to my menu.
My first auction has now gone live, it looks and works perfectly and I cannot recommend these people highly enough. I have told Neha and their crew that they are more than welcome to use our site as an example of what they offer if they need to. Use with the upmost confidence as they will go above and beyond to ensure you are happy. Jim. UKSW
This is a really useful app, its perfect! and so is the customer service.
great customer service was struggling with the code but I made an appointment for the day after and they did it all for me. works great highly recommended
The app is great! I am user from Japan.
To tell the truth, it would be grateful if the app is also translated to Japanese automatically. Supporter is friendly and they always try hard to make the better app the match the customers wish.
We will keep using this app.
We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul
Good customer service. Instructions are bit difficult but they will gladly help.
Great support and plenty of functionality for different auctions
Using the app - Vashu Bhatt helped on chatwizz call with setting up , very helpful thank you . Based in UK.
Great app! Everything we have planned we got a chance to implement with this app. Also thank you so much for all the support we've received from your team!
Really really wanted this app to install and run smoothly with little angst. There were some hiccups due to our customized theme. So, if you cannot "inject" the code easily, contact tech support for them to help you. Support will get with you and help.
Hi, Thanks for the review. As you have mentioned that the auto inject wont work for you, this might have happened due to the theme. There are n number of themes in Shopify and the liquid file name changes from theme to theme, which might have affected the auto-inject process, so in your case too the code might not have been injected or might have been added. We have requested the collaborator access from you and are waiting for the approval on the same.
The support team has responded within hours of yours reaching out to us.
Please reply to the support team and get the app working.
I am not tech savvy so I am certain I was a pest but I received nothing but patience and great service. My auction goes live in 2 days and I am so excited. This never would have happened without all the assistance I received. Thank you!