Avis (256)

Note globale
4,5
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 10 % des avis sont des avis à 1 étoiles
29 septembre 2024

We have been using this auction app for a couple of years, and when it works, it works great, but when it fails, it fails miserably. One important factor to consider is that this company is based in India, and they do not offer 24-hour tech support. We hold our auctions on Sunday nights in the USA, and we have encountered the following issues:

Once, the app crashed just as the auction was ...

Gem Dragon Auctions
États-Unis
Plus d'un an d’utilisation de l’application
Modifié le 14 octobre 2024

We ran through the first auction, without a hitch. Our second auction went off and now the app is canceling every single bidder who won an auction without rhyme or reason. One thing to consider is that the support team is in India and is not available 24/7.

The Crystalary
États-Unis
4 mois d’utilisation de l’application
Modifié le 19 mai 2024

Sadly, I cannot recommend this app in it's current form. We have been using it for years now and it keeps failing to work properly. The support answers promptly, but insured me two times that it has been fixed and won't show up again - but it did.
The live chat support also did not work and I am not receiving anything back from their email. We trusted in this application for years, but are forced ...

remixx:auktionen
Autriche
Presque 3 ans d’utilisation de l’application
24 février 2020

After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour ...

Whitlyn Aquatics
États-Unis
Presque 3 ans d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 26 mars 2020

Hi, Hope you are fine.
With the calls setup with the support, all your queries were sorted and are fixed long back.
We do provide online support for the issues in the app and ...

Modifié le 11 avril 2021

You guys are total wack! After charging me, i got no support from you. Now the app is saying no more sessions...Worst Plugin everrrrrrrrrrrrrrrrrrr

Temibim
États-Unis
Environ 2 ans d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 12 avril 2021

Hi, Please excuse for the less satisfied experience.
The team is trying to get in touch from past 3 days, please do respond so we can actually check the issue.
Also we cannot ...

Modifié le 16 mars 2021

I don't know for those who got decent support, but I really didn't got one, and still asking for someone that really can guide me, I instead had someone that just came at me, setup his coding, no explanation, every time I ask something he give me a link guidelines where I need to figure out myself, well I already did a lot of the setup myself via your guidelines but I needed your support. I ...

CMW PEARL
R.A.S. chinoise de Hong Kong
Plus d'un an d’utilisation de l’application
9 février 2022

i was charged 4 months for junk this people, took my money $120 when i only used it during the 7 days free trial and ask one of their agents to cancel it
the app is terrible for auctions, doesnt even have interval time in between products, the only option is to list all of them at the same time.
also, good look trying to reach them, this app was advertised as a USA product not Asian country INDIA ...

Jycboutique
États-Unis
4 mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 9 février 2022

Hey, It’s very unfortunate that the app could meet your expectations and We’re very sad to see you go!
However, Please be informed that: This statement “when I only used it ...

16 novembre 2021

Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.

Kung Fu Corals
États-Unis
3 mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 17 novembre 2021

Hi, Thank you for the review.
As we can check the support tickets, the team is in constant touch with you, and was helping you in every possible way. Here is one screenshot ...

4 septembre 2021

Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and ...

Curated Home Decor
États-Unis
2 mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 7 septembre 2021

Hi, Thanks you for the review.
We can sense that you are not happy with the overall app experience, but as we can check the support has been trying to get in touch refer : ...

24 juin 2018

DO NOT USE THIS FOR YOUR AUCTIONS.

The instructions make no sense and when you contact to ask for help, they take DAYS to get back to you. Then, when they do - they don't fix the issue and you have to contact AGAIN. Then, when you actually get the auction going - it glitches and doesn't accept bids and doesn't send out emails and basically just ruined weeks of work AS WELL AS THE MONEY I PAID TO ...

Gulush
États-Unis
Environ 2 mois d’utilisation de l’application