Webkul Product Auction

Had a rocky start, but stayed in communication with the Webkul folks, they figured out which part of their code was creating an error on our site - and they were quick to get it fixed and updated. I've found the interface is easy to use, and they have options that aren't included in any of the other auction apps - an essential bonus for us. Very happy to have this as part of our store now.

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

Great app and team. We recommend them strongly. Support is super responsive and helpful. Auctions are simple and clean-looking

Excellent concept for an auction on a website. Integrated into our website. They were very helpful with this integration. But it had a lot of tweaking after the fact to make things right.

Pro
Very customizable with email alerts and various customizations

Cons
Can not do bulk products or anything in bulk. Every product that is place for bid have to be done one by one.

We are a live fish store and we had some WYSIWYG items on our page and had to make the product for each item (which is the normal process), but then after the product was made... we had to go in the product auction app and set the configuration for each production one by one.

*Would be nice to be able to select a batch of productions from your store and use a standard auction template.... and post all the products to auction with a few clicks instead of doing each product one by one.

Other than that it is a good app to download.. just need tweaking by the support team to fix compatibility issues with your website.

Asim was very helpful. I will be using this app again, i used with great success. Thank you for your support!

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.

Well..... reading through the back reviews.... lots of 'well done', 'brilliant' service...Well rest assured from my perspective its all true....

Great app which I can see will enable me to do what I want to do with my site....

Neha is a star!, nothing was too much trouble and being a bit of a 'numpty' with code...etc.... Neha came up trumps and took pity on me and got it all working.

Replies & actions via the ticketing system for a couple of issues was very prompt and very professional.

Not very often you come across such outstanding service.

So top marks!

Again Many Thanks
Dave.

Working well for me. I am now waiting for bids to start.

Amazing app, been waiting for something like this for years! Great support from Neha. Would definitely recommend!

I am So Glad I Found this Auction App, It is Exactly what I was looking for and Affordable. But the Best thing I have Found is the Customer Service I have Received since Getting the App, and the Team have worked With me to Iron out the Kinks, and Making the App work Properly all for Free. Very quick to reply. Well worth the 5 Stars. Highly Recommended. Thanks, Team.Johnny, Holdstock Jewellery