Webkul Product Auction

After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour lag for winning emails to be sent. This is a failure as we have auctions ending 2 minutes apart. Bidders won't be as willing to spend if they are not notified if they have won and how much they have spent promptly. Also, the active auction tab on our website is cluttered with closed auctions that do not clear out automatically. If you are looking for an app to work like ebay this is not one for you. If you are looking for an app you can get support during normal business hours of 7am - 7pm US time this app is not for you. Want to chat with support? Great, your options are 10pm - 5am U.S. Want to get answers to issues? Sure no problem, email them and wait a few days for them to get back with you stating everything is working when it is not. Again, if you are ok with a beta app that works close to what is advertised but has limitation this might be for you. It has cost us more business than helps. There have been plenty of other issues, as only what is mentioned in this review are issues they stat "cannot be fixed."

I have just started with this app, so far I am very pleased! They have been SUPER helpful in the setup process, quick and knowledgeable. I have a very old template and the app is even compatible with it. I was a little daunted at first, as I couldn't find much info about the app online before I started my free trail, but learner manuals are provided once you set your first meeting after sign up.

Had a rocky start, but stayed in communication with the Webkul folks, they figured out which part of their code was creating an error on our site - and they were quick to get it fixed and updated. I've found the interface is easy to use, and they have options that aren't included in any of the other auction apps - an essential bonus for us. Very happy to have this as part of our store now.

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

Great app and team. We recommend them strongly. Support is super responsive and helpful. Auctions are simple and clean-looking

Asim was very helpful. I will be using this app again, i used with great success. Thank you for your support!

Well..... reading through the back reviews.... lots of 'well done', 'brilliant' service...Well rest assured from my perspective its all true....

Great app which I can see will enable me to do what I want to do with my site....

Neha is a star!, nothing was too much trouble and being a bit of a 'numpty' with code...etc.... Neha came up trumps and took pity on me and got it all working.

Replies & actions via the ticketing system for a couple of issues was very prompt and very professional.

Not very often you come across such outstanding service.

So top marks!

Again Many Thanks
Dave.

Working well for me. I am now waiting for bids to start.

Amazing app, been waiting for something like this for years! Great support from Neha. Would definitely recommend!

I am So Glad I Found this Auction App, It is Exactly what I was looking for and Affordable. But the Best thing I have Found is the Customer Service I have Received since Getting the App, and the Team have worked With me to Iron out the Kinks, and Making the App work Properly all for Free. Very quick to reply. Well worth the 5 Stars. Highly Recommended. Thanks, Team.Johnny, Holdstock Jewellery