Webkul Product Auction

This is a great app with all the perks and whistles and with the most attentive support team I ever worked with. Sagar has been absolutely competent, enlightening, and genuinely interested about the end results. The technical team has answered in a heartbeat to every request I did.
I'm looking forward to growing my fledgling business with Webkul.

Excellent concept for an auction on a website. Integrated into our website. They were very helpful with this integration. But it had a lot of tweaking after the fact to make things right.

Pro
Very customizable with email alerts and various customizations

Cons
Can not do bulk products or anything in bulk. Every product that is place for bid have to be done one by one.

We are a live fish store and we had some WYSIWYG items on our page and had to make the product for each item (which is the normal process), but then after the product was made... we had to go in the product auction app and set the configuration for each production one by one.

*Would be nice to be able to select a batch of productions from your store and use a standard auction template.... and post all the products to auction with a few clicks instead of doing each product one by one.

Other than that it is a good app to download.. just need tweaking by the support team to fix compatibility issues with your website.

Booked a meeting to start up the app and got great support and help with everything I needed to begin the auction.

Not easy to use or plug the code. Set-up the schedule and no one called me. Can someone assist me in getting this set-up?

4 starts because it has worked but not for everyone. Little wonky but seems like best option available on shopify app store.

Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, which in my opinion is absurd. It should go to whomever is willing to pay the highest amount and drop down above the second highest bid, like on Ebay. That makes the most sense to me as well as my customers. I was told by customer service that the winner is not the highest automatic bid. I believe this is a flawed system. I was told by customer service that the "Winner is the one whose bid has been posted first among the others." This makes no sense to me. I asked if there was a way to change it so that the highest bidding amount whether automatic or manual, would be the winner and when I got their reply, it mentioned nothing about that. This was the response I got: "No not the first person to bid. But before auction ends, in case of proxy bid there will be same bid happening by a multiple bidders, in that case it will be on the basis of time." What does that even mean?? I even tried troubleshooting the auctions and trying different types of bids, etc. and it was as though the app wasn't acknowledging the proxy bids, it wasn't registering properly. I placed a manual bid, my fiance placed a proxy bid, then I placed a proxy bid higher than his. Then, in order for it to show any new bids, he had to place a manual bid. My proxy bid was way higher than his, but by the end of the auction, he had won. Tell me how that is possible?? I would NOT recommend this to anyone who wants to keep their sanity. I wanted to love this app so badly, I'm very let down.

Needed assistance setting up Auctions on my site...Excellent service, great help and exactly what I wanted!! Cannot recommend enough.

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail.
The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....

So, the team can't solve the issues:
1) remove taxes on joining fees
2) display terms and conditions when customers are joining the auction. They have to accept terms to proceed. Instead, the team said if I want to remove taxes on the joining fees, I should not charge tax on the product. They said: "Please note that no tax will be applicable on the product when the winner is purchasing the won product." That's not what I asked. I proposed adding a clickable link on the auction home page about the rules, I have done it, and they just made it made it clickable. But the customers have no terms and conditions to accept when joining. Just a part of the first paragraph is shown.

Complete garbage. The app works fine I suppose, despite being glitchy, but the real issue is the company that made this. The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. Ridiculous.

Avoid this company at all costs. Their instructions are gibberish, and their support team doesn’t give two licks about you.