Webkul Product Auction , 233 条评论

how can I cancel subscription? Is deleting will do it? I do not use this app, want to cancel it, I will delete it from my store, hope you will not charge me after it???

We used this app and it helped us get more sales and create auctions to clear slow-moving products.

Very highly recommended.

We've been running casual auctions through the Anvil Customs Facebook page for years, and as you can imagine at times it was confusing or clunky. The fact that this integrates with our already functioning Shopify store is excellent. I'm not terribly savvy at programming so I asked support for help to integrate the app and they took care of it all. I was thrilled, our customers are thrilled, and we're already seeing a return on our $30 a month investment. I suspect this app is only going to become more robust as time goes on, and I look forward to seeing it improve and grow.

Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and obviously we weren't.

DO NOT USE THIS FOR YOUR AUCTIONS.

The instructions make no sense and when you contact to ask for help, they take DAYS to get back to you. Then, when they do - they don't fix the issue and you have to contact AGAIN. Then, when you actually get the auction going - it glitches and doesn't accept bids and doesn't send out emails and basically just ruined weeks of work AS WELL AS THE MONEY I PAID TO EVEN HAVE THIS USELESS APP.

I am demanding a refund for the money I spent trying to work with this company, they better give it for the terrible product and customer service.

I have just started with this app, so far I am very pleased! They have been SUPER helpful in the setup process, quick and knowledgeable. I have a very old template and the app is even compatible with it. I was a little daunted at first, as I couldn't find much info about the app online before I started my free trail, but learner manuals are provided once you set your first meeting after sign up.

Great app and team. We recommend them strongly. Support is super responsive and helpful. Auctions are simple and clean-looking

Excellent concept for an auction on a website. Integrated into our website. They were very helpful with this integration. But it had a lot of tweaking after the fact to make things right.

Pro
Very customizable with email alerts and various customizations

Cons
Can not do bulk products or anything in bulk. Every product that is place for bid have to be done one by one.

We are a live fish store and we had some WYSIWYG items on our page and had to make the product for each item (which is the normal process), but then after the product was made... we had to go in the product auction app and set the configuration for each production one by one.

*Would be nice to be able to select a batch of productions from your store and use a standard auction template.... and post all the products to auction with a few clicks instead of doing each product one by one.

Other than that it is a good app to download.. just need tweaking by the support team to fix compatibility issues with your website.

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.

Well..... reading through the back reviews.... lots of 'well done', 'brilliant' service...Well rest assured from my perspective its all true....

Great app which I can see will enable me to do what I want to do with my site....

Neha is a star!, nothing was too much trouble and being a bit of a 'numpty' with code...etc.... Neha came up trumps and took pity on me and got it all working.

Replies & actions via the ticketing system for a couple of issues was very prompt and very professional.

Not very often you come across such outstanding service.

So top marks!

Again Many Thanks
Dave.