Webkul Product Auction , 234 reviews

Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, which in my opinion is absurd. It should go to whomever is willing to pay the highest amount and drop down above the second highest bid, like on Ebay. That makes the most sense to me as well as my customers. I was told by customer service that the winner is not the highest automatic bid. I believe this is a flawed system. I was told by customer service that the "Winner is the one whose bid has been posted first among the others." This makes no sense to me. I asked if there was a way to change it so that the highest bidding amount whether automatic or manual, would be the winner and when I got their reply, it mentioned nothing about that. This was the response I got: "No not the first person to bid. But before auction ends, in case of proxy bid there will be same bid happening by a multiple bidders, in that case it will be on the basis of time." What does that even mean?? I even tried troubleshooting the auctions and trying different types of bids, etc. and it was as though the app wasn't acknowledging the proxy bids, it wasn't registering properly. I placed a manual bid, my fiance placed a proxy bid, then I placed a proxy bid higher than his. Then, in order for it to show any new bids, he had to place a manual bid. My proxy bid was way higher than his, but by the end of the auction, he had won. Tell me how that is possible?? I would NOT recommend this to anyone who wants to keep their sanity. I wanted to love this app so badly, I'm very let down.

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail.
The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....

Complete garbage. The app works fine I suppose, despite being glitchy, but the real issue is the company that made this. The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. Ridiculous.

Avoid this company at all costs. Their instructions are gibberish, and their support team doesn’t give two licks about you.

This app is not very user friendly and very difficult/confusing to figure out configuration if you are not a coder. It is very difficult/confusing to even maintain if you even ended up hiring someone else to configure the app to your store for you. (which is what I did.) My shopify expert/professional coder couldn't even figure the app out without needing to reach out to the app developers to help all of us. I wish this was more user friendly for people who are not coders. I really want the function of auctioning on my website, this would be so amazing! I wish this app was as seamless and as user friendly as the app Shogun or something. This app has been a nightmare and a complete waste of money and time. I hope that they make this app more user friendly. I would love to give this app another try when they clean it up more, and I would be happy to change my review then! Because there is nothing I'd love more than a user friendly app for auctioning! It would really bring my business to the next level. Until then.....

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

Hi,

Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids.

As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time.
The only solution was to uninstall the App.

Due to this, we have lost our clients’ confidence and our time and money trying to reach technical support to solve the problem, moreover, the opportunity to sell our product.

please improve your App. and your support system.

Regards,

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.

Very frustrated and angry. Wasted a huge amount of time on this

These app is ridiculous!! I installed it and then you have to actually to some programming. I contacted the support for help which they never should up to!

Very hard to setup, I'm not into coding templates and the preset auction looks very generic to the eyes. I had a problem with a test i did, ran the auction on one item, it was sent to the highest bidder, but the item still showed in stock.

horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their system set everything up. This program is not plug and play and these guys make zero effort to offer support to ameliorate this situation. I spent two hours trying to install myself and am stuck and was excited to do the onboarding. BUT AGAIN these clowns did not show up to the appointment their system set up. I am deleting this app and want to strongly advise you against using this product unless you are a wizard programmer because their programmers are unavailable at best.