Product Auction , 191 reviews

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
July 22, 2022

I used this app really good also support the team well. I assist for help he really helpful of me thank you support team and Product action app

insafpti
Pakistan
Time spent using app: 20 days
Webkul Software Pvt Ltd replied July 22, 2022

Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

July 5, 2022

After testing all three auction apps available in Shopify's app store, I found Product Auction to be the best. As many of the reviews indicate, the developer's support was needed to run the app. They gave me great support to fix the issues that were probably theme related. It would be even much greater if the setup manual was more detailed, especially for the front end configuration. Editing code is often very tricky and the liquid files and templates vary depending the theme used. Some of the customization can be easily and safely done by Online Store 2.0 features. If you encounter any issues when installing the app that you find difficult to resolve on your own, please do not hesitate to ask developer's support. They are highly skilled and talented and can provide you with solutions.

Pluredro
Australia
Time spent using app: 5 days
Webkul Software Pvt Ltd replied July 22, 2022

We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul

June 27, 2022

I have not had the chance to use the app yet but the customer service is wonderful. I contacted support, asked for a one on one meeting, and was talking to Ayush Kansal within the hour. He was able to answer all of my questions, guide me through some of the setup process and went above and beyond to accommodate all of my requests. We will give the app a review once we have the opportunity to run a few auctions.

Throwin Stones
United States
Time spent using app: 18 days
Webkul Software Pvt Ltd replied June 29, 2022

Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul

June 9, 2022

Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!

waymore4wayless
Canada
Time spent using app: About 2 months
Webkul Software Pvt Ltd replied June 9, 2022

We're so glad to hear your great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

May 31, 2022

Great app and great service - works as advertised on my site. It's a very complicated app so some work may be required for your theme.

Threyda Art and Apparel
United States
Time spent using app: About 1 year
Webkul Software Pvt Ltd replied June 9, 2022

Thank You for your super amazing words...!! Happy Selling :) - Team Webkul

April 18, 2022

This is a review for the customer service. They went above and beyond to make sure the app was installed correctly and walk through all of my questions. They even stayed passed working hours to help. Really great. I am just now starting to use the app and will update this review when I have had experience with it.

Biite
United States
Time spent using app: 8 days
Webkul Software Pvt Ltd replied April 19, 2022

Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

April 13, 2022

I love this app. Our store has used it for a few years now. The tech customer service has always been good, but now the responses are even more timely. (The time zone issues seem to have been resolved.)

Currents Gallery
United States
Time spent using app: Almost 2 years
Webkul Software Pvt Ltd replied April 14, 2022

Hey ! Thank You for noticing & appreciating our additional efforts. Yes, We have started offering support in different time zones as well. Our merchants are our first priority & We continue to work in a direction by which our merchants can be more benefitted. Happy Selling :)- Team Webkul

March 23, 2022

Support is top notch! You can schedule a video conference call and they will help you out! Ayush was a huge help in getting my auction up and running!

Lynn’s Discounts
United States
Time spent using app: 6 months
Webkul Software Pvt Ltd replied March 30, 2022

We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul

March 17, 2022

The customer service is amazing! They've helped me through all of the issues I've had. Dealing with the timezone barrier is frustrating, but once we're able to connect I've never had an issue getting anything sorted out!

Nashid Chroma Art and Apparel
Canada
Time spent using app: Over 1 year
Webkul Software Pvt Ltd replied March 30, 2022

Seeing that you're having an amazing experience using the app & with support is the best thing we could ask for! Keep growing: ) - Team Webkul

March 14, 2022

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

Saleha Art
Canada
Time spent using app: About 2 months
Webkul Software Pvt Ltd replied March 30, 2022

Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul