Fordeer Etiquetas&Distintivos
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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I downloaded the app to prepare for the upcoming Christmas season, the app has labels that I need to use, temporarily giving it a good rating because the support is really enthusiastic.
Very good app for adding labels on the product photos. I use it for preorders. Easy to use. I recommend this app to everyone!!
Everything works great. Support responds quickly to all questions.
Didn't work with our theme and it's been 3 days and support has still been unable to fix. Wouldn't waste your time with this app.
Hello Westley team,
We’re truly sorry for the frustration you've encountered with our app, and we appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.
We also apologize for the delay in resolving issues, which has been caused by some unexpected reasons. The request took us multiple attempts to complete as there was an issue with the labels not being rendered in sync with the product variants. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted.
Our customer support team was in touch with you to provide the solution to your problems. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.
We hope you will have a better experience from now.
Best regards,
Fordeer Commerce.
Premier constat, sur un post du 14/02, vous réagissez le 01/03 ! Vous n’avez jamais répondu à mes alertes, via le support, sur ce problème de virus avant le post ! Donc votre support à des soucis de réactivité.
Sur les faits : Avast à plusieurs reprises a bloqué l’accès à votre module avec alerte d’une menace (ceci à chaque clic). Kaspersky Free a détecté cette même menace et l’a supprimé de mon ordinateur. Ensuite à chaque lancement Avast avait le même comportement.
Je refais un test sur un ordinateur avec Avast, aujourd’hui, à la suite de votre réponse et je constate qu’il n’y a plus le problème.
Les fonctions du logiciel sont intéressantes et simples, mais c’est peu rassurant d’attendre 15 jours pour avoir une réponse sur une menace de sécurité.
Obligation de passer au forfait e plus cher pour avoir le résultat de la souscription gratuite, qui affiche n'importe quoi depuis la mise à jour.
Hello,
We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported.
Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store.
We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months?
We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns.
Sincerely,
Fordeer Commerce
Ứng dụng này thực sự dễ sử dụng và trông rất tuyệt trong cửa hàng của tôi. Có một vấn đề nhỏ nhưng bộ phận hỗ trợ rất thân thiện và đã khắc phục ngay lập tức. Tôi đã thử nhiều ứng dụng như thế này nhưng ứng dụng này hoạt động tốt nhất với tôi và nhu cầu của tôi.
Recommend this
Easy to use. Great support.
This app is fantastic and the support is excellent. It's easy to set up and customize, and there's always quick assistance available when needed. We highly recommend it.
Great, easy to use, totally what I want.