Fordeer: Product Labels&Badges
עומד בסטנדרטים הגבוהים ביותר שלנו לביצועים, עיצוב ואינטגרציה. למידע נוסףנפתח בחלון חדש
ביקורות (104)
לעדן
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לפי דירוג
While searching for an efficient app for labels and badges, I was lucky enough to come across this app. It works very intuitively, is easy to set up, and offers countless customization options. Since I needed a few custom adjustments and help fixing a small bug with my theme, I contacted support. And lo and behold: quick responses, the right solutions, and professional communication. Phobe has made my Shopify life a lot easier. Thank you!
Horrible customer support attitude!
Overall app is good, but if you want to show multiple labels you can't there is no option to align them.
Dear sir/ma'am,
Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered.
First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic.
Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features.
We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at support@fordeercommerce.io at your convenience.
Sincerely,
The Fordeer Team
It's infuriating that I can't give this ZERO stars. This app is an absolute disaster. Every time I enable it, something else in the theme breaks. First, it was the Add to Cart button—just a grey screen and endless lag. I contacted support, and they claimed to have fixed it, but surprise—they didn’t. After some time, I foolishly gave it another chance, and this time it completely ruined the menu. This is hands down the worst Shopify app I've ever installed. I'm beyond frustrated that I subscribed for a whole year!
I've tried a lot of label apps over the last 12 months and always give up as I can't get them to work well enough, even with tech support going in, they just don't end up looking right. But this one is different. Not only could I get them to work and the functionality and usability was great, when one thing wasn't showing correctly, the tech team (particularly Phoebe ) went out of their way to make it look right for me and help me out. Highly recommend.
It has taken a little while to get all our labels working as desired, but Phoebe has been very helpful with information on how the functionality is designed to work, and ironing out the odd bug. Very happy with how the labels look and are working now. Thank you team!
We were using another app for our product badges that had constant issues. We came across this one as we were trying out others and this was very straightforward and worked perfectly from the start. It was exactly what we needed!
i installed when the app was free. suddenly they monetize and change the system into paid, but WITHOUT NOTICE at all. and our store become very chaotic. DO NOT install these, opt for others that are still giving fair policy.
Hi dear,
We deeply apologize for the inconvenience you experienced with our app.
Regarding your concern about the recent update and pricing changes, we made these adjustments to enhance the user experience and introduce advanced features. We sent three emails to inform you about these updates: one on June 28th, one on July 13th, and another on July 17th. It appears these messages might have ended up in your promotions or spam folders, and for that, we apologize.
We understand that unexpected changes can be frustrating, and we are truly sorry for any inconvenience this has caused. Our team is committed to continuous improvement and is taking steps to ensure better communication in the future.
As a token of our appreciation for your understanding and patience, we would like to offer you three months of free access to our app on the highest plan, the Advanced plan. We have sent you a follow-up email with more details. Could you please check it and get back to us?
We hope you will give us another chance to serve you better. We are confident that you will be impressed with the improvements we have made.
Thank you for your feedback and understanding.
Sincerely,
Fordeer Commerce.
I'm only using this app for a couple of days but already very satisfied. I had a little problem during the installation but the support team was there to help and my prolem was solved in a couple of minutes. The app is very easy to use and customizable.
The app is really easy to use and it looks great in my store. Had a small issue but the support was super friendly and fixed it right away. I tried many apps like this but this one worked the best for me and my needs.
Hello dear,
Thanks so much for your high rating and for sharing your positive experience with our app. We're pleased to hear you've found our app to be superior to others, and that you find it easy to customize. We're glad that we've been able to promptly assist with the issue you've encountered with the app, as well.
We really appreciate the time you took to share your experience and giving us a perfect rating! Your feedback makes a big difference and encourages us to continue improving.
If you find any aspects that require further attention or if you have any additional requirements, please don't hesitate to let us know. We are always ready to assist you and make any necessary adjustments to guarantee your complete satisfaction.
Kind regards,
Fordeer Commerce <3
Excellent support, the team will create labels for you if you ask them! You can also adjust where to display labels, on which page or for which product
Hello dear,
We're elated to hear that you've had a positive experience with our customer service and found our Fordeer: Product Labels‑Badges intuitive and effective! We strive to keep our tools user-friendly and we're happy that you recognized that.
Your kind words motivate us to continue providing great service and improving the app.
If you ever have more questions or need further assistance in the future, please feel free to reach out. We're always here to help.
We appreciate your trust in choosing us, and we eagerly look forward to serving you again!
Warm regards,
Fordeer Commerce <3
