Fordeer: Product Labels&Badges

Hello Mogged store,

We're thrilled to hear that our customer service staff, Phoebe, hit the mark for you. It's validating to know we're delivering a service that's highly recommended by our users. Continuing to provide a speedy and effective customer service is a top priority for us, and it means a lot that it hasn't gone unnoticed.

Your feedback is valuable to us, and we're dedicated to continuously improving. If there's anything specific that would make your experience a 5-star one, we'd love to hear your thoughts.

Thanks again for choosing us! We're here for any future needs you may have.

All the best,
Fordeer Commerce.

Hi there,

Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced.

Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours.

We are eager to discuss your needs further and find a satisfactory solution together.

Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns.

Best regards,
Fordeer Commerce.