리뷰 (199)

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2024년 2월 9일

It didn't work for my website. Not showing Labels

TurkishRugCo
미국
앱 사용 기간 24분
답글 Fordeer Commerce개 2024년 2월 19일

Hi there,

Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced.

Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.

Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours.

We are eager to discuss your needs further and find a satisfactory solution together.

Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns.

Best regards,
Fordeer Commerce.

2023년 12월 15일

Didn't work with our theme and it's been 3 days and support has still been unable to fix. Wouldn't waste your time with this app.

Westley
영국
앱 사용 기간 3일
답글 Fordeer Commerce개 2023년 12월 22일

Hello Westley team,

We’re truly sorry for the frustration you've encountered with our app, and we appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.

We also apologize for the delay in resolving issues, which has been caused by some unexpected reasons. The request took us multiple attempts to complete as there was an issue with the labels not being rendered in sync with the product variants. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted.

Our customer support team was in touch with you to provide the solution to your problems. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.

We hope you will have a better experience from now.

Best regards,
Fordeer Commerce.