Fordeer: Product Labels&Badges
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Omtaler (105)
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Etter vurdering
While searching for an efficient app for labels and badges, I was lucky enough to come across this app. It works very intuitively, is easy to set up, and offers countless customization options. Since I needed a few custom adjustments and help fixing a small bug with my theme, I contacted support. And lo and behold: quick responses, the right solutions, and professional communication. Phobe has made my Shopify life a lot easier. Thank you!
Premier constat, sur un post du 14/02, vous réagissez le 01/03 ! Vous n’avez jamais répondu à mes alertes, via le support, sur ce problème de virus avant le post ! Donc votre support à des soucis de réactivité.
Sur les faits : Avast à plusieurs reprises a bloqué l’accès à votre module avec alerte d’une menace (ceci à chaque clic). Kaspersky Free a détecté cette même menace et l’a supprimé de mon ordinateur. Ensuite à chaque lancement Avast avait le même comportement.
Je refais un test sur un ordinateur avec Avast, aujourd’hui, à la suite de votre réponse et je constate qu’il n’y a plus le problème.
Les fonctions du logiciel sont intéressantes et simples, mais c’est peu rassurant d’attendre 15 jours pour avoir une réponse sur une menace de sécurité.
Obligation de passer au forfait e plus cher pour avoir le résultat de la souscription gratuite, qui affiche n'importe quoi depuis la mise à jour.
Hello,
We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported.
Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store.
We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months?
We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns.
Sincerely,
Fordeer Commerce
It's infuriating that I can't give this ZERO stars. This app is an absolute disaster. Every time I enable it, something else in the theme breaks. First, it was the Add to Cart button—just a grey screen and endless lag. I contacted support, and they claimed to have fixed it, but surprise—they didn’t. After some time, I foolishly gave it another chance, and this time it completely ruined the menu. This is hands down the worst Shopify app I've ever installed. I'm beyond frustrated that I subscribed for a whole year!
Ứng dụng này thực sự dễ sử dụng và trông rất tuyệt trong cửa hàng của tôi. Có một vấn đề nhỏ nhưng bộ phận hỗ trợ rất thân thiện và đã khắc phục ngay lập tức. Tôi đã thử nhiều ứng dụng như thế này nhưng ứng dụng này hoạt động tốt nhất với tôi và nhu cầu của tôi.
Muy buena aplicación para las etiquetas, y buena atención al cliente de su asistente Phoebe, lo único que nos gustaría es que se especializaran también en español, aunque hicieron el intento y me solucionaron el problema igual aun que no es su especialidad el idioma, super recomendados.
I've been using Product Badges & Label Design for my Shopify store, and it's been a game-changer! The app makes it super easy to add eye-catching badges to products, helping highlight bestsellers, discounts, and new arrivals.
It has taken a little while to get all our labels working as desired, but Phoebe has been very helpful with information on how the functionality is designed to work, and ironing out the odd bug. Very happy with how the labels look and are working now. Thank you team!
It has significantly increased my product visibility and sales conversion, I am quite impressed by the support responsiveness
I love how easy the app is to use, and there are so many cool features available even if you're using the free version. Whenever I've had a problem and reached out for help, Phoebe on live chat has been amazing at quickly fixing things and answering all my questions.
The app is really easy to use and it looks great in my store. Had a small issue but the support was super friendly and fixed it right away. I tried many apps like this but this one worked the best for me and my needs.
Hello dear,
Thanks so much for your high rating and for sharing your positive experience with our app. We're pleased to hear you've found our app to be superior to others, and that you find it easy to customize. We're glad that we've been able to promptly assist with the issue you've encountered with the app, as well.
We really appreciate the time you took to share your experience and giving us a perfect rating! Your feedback makes a big difference and encourages us to continue improving.
If you find any aspects that require further attention or if you have any additional requirements, please don't hesitate to let us know. We are always ready to assist you and make any necessary adjustments to guarantee your complete satisfaction.
Kind regards,
Fordeer Commerce <3