Fordeer Etiquetas&Distintivos

Hi there,

Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team.

We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.

Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better.

We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously.

We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right.

Best regards,

Fordeer Team