Fordeer: Product Labels&Badges

Dear sir/ma'am,

Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered.

First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic.

Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features.

We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at support@fordeercommerce.io at your convenience.

Sincerely,
The Fordeer Team

Hello,

We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported.

Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store.

We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months?

We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns.

Sincerely,
Fordeer Commerce