The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Haven’t had the app long but I did download it as a Free app. Because my shop sells a lot of bundles, & I was offering a discount for these bundles, I wanted an app that could make it a one click process. A couple weeks after having synced my shop & adding all of these bundles manually to the app, the creators decide to start charging a fee per sale. Essentially asking for a cut of sales the app doesn’t necessarily generate. Ultimately, I’ll be uninstalling & finding another app that could achieve this simple one click function that I want or I will just do without it like before. Giving one star because people who already had the app installed should have been grandfathered In because cost is one of the major reasons one app gets selected over another. They also did not give an adequate heads up for those who would wanna opt out- they just sent an email at 2am saying they’re going to start charging effective same day.. even though I never authorized charges at any point. Had I received a bundle sale of $250+ prior to seeing their email I would have been charged without authorization. Pretty shady & I wont be using it.
——————— I see the developers response which reiterates what I already stated. Rita emailed me at 2am 7/26 & stated it would start charging TODAY, 7/26. While I understand its free for stores with bundle sales under $250. $250 could be ONE order for my store, and again we generate 5k minimum on bundles monthly. I have not seen an increase in sales since installing the app because it really is not driving them in the first place. Yet, I would be charged right away. Which is not what I agreed to 2 weeks ago when I installed the app. I am just warning shops who already generate a ton of sales from bundles, you will now be sharing profit (not even a set subscription charge) but by a % of revenue when using this app. There are free apps that will provide the same one click function.
Firstly, we are sincerely sorry for all the inconvenience you had experienced with our app.
We want to make the app accessible to new merchants who just start out with a small budget so we are offering the app at its full functionality even at the free plan. Because we understand that charging for an app upfront before you know if it can get you any revenue can be annoying.
Please rest assured that our pricing plan does not automatically apply to users, who installed our app before July 26th 2021, 5 a.m US Central time zone. You will need to go to the App Dashboard from your Shopify Admin, and select your suitable plan.
Also, keep in mind that the revenue that you generated by our app before these pricing changes will not be counted. From the moment you sign up for a new plan, this app will start counting the revenues generated through bundles, and it is completely FREE if you generate less than $250.
Again, all the feedback from our customers is taken into account. We are trying our best to improve our app and service as promised.
As always, if you have any questions or concerns regarding this matter, simply contact us via email: email@example.com or talk to us directly through the live chat system inside the app.
Our team is more than happy to help you!
Customer Support Manager