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Shocking service. Signed up for the 14 day trial, set up some bundles and was then told they needed to make some code changes to the site for the bundles to work correctly and needed access. This was given straight away and 13 days later the code changs still hasn't started so I can only assume this is a delay tactic so they can get your money. Avoid like the plague.
Does not work with OBerlo , the orders will not show up in oberlo and you will never know until your customers call back sceaming
Stay away of this app
I have deleted the product bundle test because it was visible from my website viewers (they don't tell how to hide it) and it caused a huge bug
I have written them twice still no answer since 48 hours and my store is unavailable since all that time
This absolutely not professional compared to other apps that reply max few hours later
If you want to loose all your customers install this app
This app could potentially be a good however I am yet to comment since I have paid the 25 dollars they wanted to install it, and still not have a working solution.
There support is very slow to respond and I have had a ticket open now for over a week. They have finally come back today and still don't have a working solution. There are other customers who said they have customised this to work in there stores, Its taken me a week to get this installed to then be told there partner company will style and charge us extra.
I wouldn't recommend this company or app.
I tried it twice and it does not work for me! For example, if you create bundle product, the product pictures are default on the size "medium", which does not fit in our shop. The official manual says that you have to adjust the product image-url manually from "medium" to "large" for every product. Seriously!?
In addition, the discount price is not taken over in my shopping cart / checkout. You won't find anything on the support page and the support chat doesn't seem to work either. Sorry guys, that's too little for about 30 € per month!
Hi there. I just wanted to sincerely apologize for the issues you ran into with the image sizing and the prices reflecting on the checkout page. Unfortunately, we do not currently have another workaround aside from manually adjusting the product image sizes. While an easy fix, it can certainly be time-consuming (and is not ideal) when stores have multiple product options.
Our specialist, Brysen, is hoping to hear back from your colleague as soon as possible so we can look into the installation of the code for you, as this may be the reason why it isn't showing up properly on your cart page. Could you please have them reach out to us so we can continue looking into this for you? We understand how valuable your business is, and would love to get this working for you as soon as possible!
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
The 24/7 app support within the app doesn't work. App doesn't display bundles anywhere, even after using the auto update.
Try to contact support from their site and they don't accept or consider gmail addresses to be that of business. Many use gmail for their business.
Nothing works out of the box and as simple as they say in their description.
Hi there, thank you for bringing the support issue to our attention. I see what you are referring to, and I've brought that up with my supervisor in order to get this fixed ASAP. I'm very sorry it didn't work for you!
I also recreated the Gmail issue with our contact form, and have asked the appropriate team about this in order to see if that was a mistake, or if there's a specific reason we're unable to accept Gmail addresses. Once again, I'm very sorry you had so much trouble getting through to our support team - your experience certainly should not have been like that.
I see that Jade has completed the installation for you in order to get everything working. If you're still interested in giving the app a try now that things are working properly (he tested it and ensured it is running correctly on the theme you specified), then we'd love to work with you to get things working how you had hoped to, to the best of our abilities.
Please reach out and let us know if you'd still like to move forward with the app; one of our specialists, Brysen, attempted to phone you in order to help, but was unable to reach you. We look forward to hearing from you.
We are having a terrible experience. We had one ticket issued and then a request to cancel that ticket followed. We have missed the first week of our four week promotion as a result of the slow service response and the inability to support the implementation of the product and it is still not implemented.
Hi, I have seen your reply to our review and we have replied to all your emails and even gave you the requested access to our site. However, we have now abandoned the product.
Hi there. We're very committed to getting to the bottom of this issue for you so that it does not affect your store any further. However, we haven't received a response from you since you first opened a request ticket. Our latest email was sent out yesterday, as a follow-up from our previous 2 emails.
Could you please let me know if there's a better email we can reach you at, just in case these ones aren't going through? One of our specialists also left a message at the number you left us in hopes he could reach you.
Please respond to this if you see it, and let us know if you've been getting our emails, and if not, how we can better reach you!
Don't bother installing this piece of crap if you are also running Bold Subscriptions. They don't tell you this until after you've bothered to install this and then your left in limbo. Support is non-existent - still awaiting a reply after raising two support requests. Only Bold could make two Shopify apps that are incompatible with each other! What the hell were they thinking?
Thank you so much for your feedback. We apologize for any headache you have experienced using the app. Because we have many apps that perform many different complex functions, not all apps (or app versions) can be used together. Within the help center, each app has an article that provides more information about how they integrate with other Bold apps. You can find more information on Bold Bundles here: https://support.boldcommerce.com/hc/en-us/articles/360043645772-Bold-Bundles-Bold-Integrations-
Lost 18% in weekly sales, invested money and one week of my personal time. I read the bad comments and after talking to my developer I decided to install it last Monday June 29th. Basically this app ruined my cart and checkout experience. I hired two developers to look after the errors caused by this and I think the cart error is gone, not so sure. This app was real "TECH HELL" to me.