Avis (640)
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What started as a good looking app at first appeared to be a non-flexible piece that is vaguely supported and with snarky remarks. I don't like the attitude of the support team - your app is not the only one out there and definitely not the best one. And did I mention it is 400% the price of the competition? When you uninstall their instructions are: "there is some liquid code, but since it doesn't interfere with you store let it stay and litter, who cares..." They don't tell you though that your store is now significantly slower and their "innocent" code dumps all product data in the html order form! Product/variants SKUs/ids/inventory and all the product data they put there without permission and leave there after app uninstall! OUTRAGEOUS!
I have to reinstall our theme and start customizing from beginning because they even refuse to tell you what they modified. And that is a lot of sections/snippets/js which they edited in a manner that is irreversible. Some of the files were directly replaced losing all customization we had in them.
NEVER EVER TRUST BOLD COMMERCE AND STAY AWAY FROM THEM!
This app is awful. We were hoping to get a lot out of this, but we've been let down numerous times. Definitely not worth it for us and the multiple uses we have tried to use it for. It actually was the result of our shop going totally blank one day and resulted in significant losses in revenue.
I would stay far away from this app.
The absolute worst "customer service". I paid to have the app installed their team over a month ago and the app is STILL not working. This app has cost my site hundreds of dollars. The "customer service" team did a "trial bundle" on my site and left it on without informing me of this. This allowed multiple customers to order items for free! The customer support team has only responded to my emails and phone calls by saying, "It looks like there is an issue you are having with the app. Is there anything else I can help with" They have done nothing to fix all the issues. I DO NOT recommend this app. So far, it seems like a scam. Extremely disappointed.
Quite simply - this app didn't work for us. The setup was very manual and required an extremely long synch process. Once synched it never worked properly. Our bundle special was live on our site (but not working properly) with no easy ability to turn it off so we lost a few hundred dollars while we figured out what was going on. If you're willing to dedicate a lot of time and resources to figuring this out and your website structure is very simple it may work for you, unfortunately we weren't in that camp.
AVOID THIS APP AT ALL COST!
I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them.
Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles.
The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix.
If an app could add 100's of new variants to your products, it should also be able to remove them.
Hi there, I wanted to first say thank you for taking the time to leave us this review, as your feedback helps us improve our app in the future. I'm so sorry you ran into these issues while attempting to use Bundles.
One of our product experts, Guri, has reached out to you - he'd be more than happy to get everything manually removed for you if it hasn't already been completed. We believe this may have been due to the bundles not being turned off before they were deleted, however we'd love to look into this more for you if you are interested.
Unfortunately with some more complex themes, our team needs to make some manual coding adjustments to your code, which is may have happened in the case of your installation. We hope to be able to speak with you over the phone to discuss things further, and hopefully find a resolution for you - at your convenience, please send us an email reply and we'd be more than happy to speak with you!
Forced Review. We are still testing the ap and would give a review when gone through all the features.
Useless app, difficult to operate, not proper & prompt support is provided. In the name of support, they try to sell more app. Even customer purchased the single item from the bundle price.
Not looking good. I cannot get this app to work and reply takes too long and issue still not dealt with after a week of trying.
Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues getting things working. One of our merchant success specialists has reached out. We hope to help you with your questions and assist you with getting set up!
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles.
Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site.
If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
% checkout crashed since Bold Product Bundles App has been installed... Terrible! If support read that, please contact asap