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Excellent application and fast service, really extends the excellent functionality of shopify, surprised its not included as standard
I rarely write negative reviews. But I am just not sure what is going on with this app. Customer service has been meh, and keeps pushing me back to their articles. We have experience multiple issues, and some of them have been caused by the support staff working to help. They made the bundle "live" after testing late on Friday without our knowledge. We ended up getting orders for the bundle while it was improperly set up. It caused issues with our fulfillment center and also featured photos that we had not chosen. For whatever reason whenever we make a change, the product photos we have chosen disappear and the app populates the product shots with grainy screen grab looking images from our other products. We've had issues getting it installed and getting it fully resolved, partially because every time we sort one, I have to reconfigure the product shots and more. This has been over nearly two weeks now. It's ongoing and still not functioning. Working with another agent and they made the bundle "live" again without our knowledge but this time I was on the lookout. It again reverted to the crap photos. I can't explain why or how this happening but they do keep directing me to their support page of articles.
Very intuitive solutions and extremely helpful staff!
So far, the Robo Install Beta version was INCREDIBLE. Most fun app install I've ever done - thank you for making it work so flawlessly! I would love for the "add to cart" button to automatically look the way it did in the test version though - the preview window pop-up looks pretty primitive. Hoping it gets better! - Laura, Owner, www.Bel-Lavi.com
I'm verry happy with this app. I can create bundles for my products, I hope this will help to sell more! It's a pitty that I have to pay 10 dollars more if I want to use a product several times. I hope my sales will make it up for this
Great app, super easy to use. Bold have great support as usual too. Thanks so much guys, really enjoying the upsell app!
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles.
Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site.
If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
Great app! Installation was a little daunting so I used the install assist option. Spend the couple dollars for their help and work on your biz rather than installation!
I am still working on having the app installed, however, Chintan has been most helpful in offering updates on the progress. Thanks Chintan!
Hi there; thank you for the review! We look forward to getting the app installed on your store so you can begin using it. :-)
We're glad to hear that Chintan has been able to update you along the way; we hope to get it ready for you very soon!
The app is great and everything I was looking for. They are always willing to help with any questions or issues i've had and never take long to respond. Thanks again guys for the great app, keep them coming!