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Super buggy- support never replied.
Does not show up on the home page, disappeared from the new theme.
and when I reinstall: This page isn’t working bundles.boldapps.net is currently unable to handle this request.
HTTP ERROR 500
Hi there - I just wanted to let you know that our support team did receive your install request, however since they only complete the code install of the app, they don't respond until they've had a chance to complete it.
We're very sorry it took leaving a review to get a response from us! Our Bold Bundles product expert has reached out to you this morning to ask if we could speak on the phone in order to get your issue sorted.
Normally our installs team would have completed your request and reached out to you by now, however they have had a higher-than-usual queue lately, unfortunately. Please rest assured though this is not an excuse - we look forward to hearing from you so we can have a proper conversation over the phone and make sure we can get the app working for you and give you a better experience than you've had so far.
We look forward to speaking with you!
Absolute disaster.
Price was gone on my shop, The page refreshed every time i changed quantity. and many more problems. And the worst is after i deleted the app the code was still there. I tried to contact them but they are not responding.
I have to active my backup and start all over again with 40 hours of work LOST.
I hope they will help ASAP . But i am not happy at allllll
Would give this zero stars if I could, I upgraded to the premium in order to be able to add multiple bundles to my store. It simply doesn't work, support is terrible!
Thanks for writing in with your feedback. I am sorry to hear you had a frustrating experience when first installing our app. I can confirm our team has assisted with the install of the liquid code necessary for the app to function on your store. They have reached out in the hopes of connecting with you again.
Clunky.
Really unattractive back screen to load bundles, instructions not clear.
Support.....hmm must be pressing the wrong button as sitting waiting around for a chat support specialist to appear and nothing, this was after waiting all day for an email reply.
Result - ditching it and going elsewhere.
UPDATE - requested it be removed as the liquid update has wiped all the prices from my products. Really displeased with whole process, store is basically useless until this is fixed.
Have requested refund of cost of app and liquid install as per their promise....watch this space!
UPDATE 2 - To be fair responded and sorted within 30 mins and they are looking into it. Impressed with swift service this time and that has been fixed. Refund issued.
Let me preface this by saying I have never left an app review before but my experience with this one was so awful I have to share. I would be very cautious to recommend this app- when the liquid code was installed by the bold team it deleted all of the prices on my website- it took them over 24 hours to fix- then the bundles were allowing discounts on products that were not suppose to be discounted- I called their customer support nearly a dozen times over 3 days because it was changing pricing on my website so often. The only thing positive i have to say about this app was that their customer service was very kind- although often unable to solve the problem for over 24 hours. Do not install this app if you are expecting a high volume of traffic on your site- it still has bugs (as one of the customer support people admitted to me) and is far more trouble than it is worth- uninstalling now.
6 days later-paid for integration-no response from Bold-tired of waiting-going with a different bundles....and waiting for a refund for the money I paid for integration. Now 3 weeks and no response from Bold-no refund either.
App messed my theme up BAD. Had to pay a developer to fix the code that was left after deleting this app. This app should be removed. DO NOT DOWNLOAD.
Totally destructive app. My shop has been down for 4 days because their liquid code didn't work and I've been on the phone with Shopify trying to fix it. Avoid this app at all costs.
Awful support.. Didn't help to install it to my theme and it never worked on my site/theme, not recommended!
Hi there, thank you for leaving us a review; we appreciate your feedback! We're very sorry you have been waiting on the installation of the app - generally, it takes 2-3 business days due to the high volume of install requests we receive.
One of our support specialists has been in touch with you, and it looks like we just need you to delete your existing staff account for us before we can get the code installed onto your store!
We look forward to helping you get the app properly installed and working on your store. Please let us know when you've been able to get that staff account deleted so we can get the app installed for you ASAP. :-)
I added this app to my store using their "auto installer". The app broke my website and I had over 3 hours downtime before I was finally able to reach anyone at Bold Commerce for support. Would think extremely hard before installing any of their apps again.
Hi there. Thank you so much for taking the time to leave a review for us, I'm deeply sorry to hear about the downtime that you faced when using our app.
I know that we have reached out by opening a new ticket for you - but we would love the chance to discuss this over the phone to see if there's anything we can do on our end to make this a better experience for you.