Recenze (1 784)
Zpřesnit
-
Podle hodnocení
Love the app. Support is super nice and skilled. A lot of customization and compatibility with other apps like pagefly.
Hello to our friends at BLOOM&STRIPES オンラインショップ
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
First of all, I am no good at web setup! The customer service this app provides is outstanding and helped me immediately! If they can help me, they can help anyone!!!
Hello to our friends from Cotton Street Art Company
Leigh - Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is just amazing for my shop ! My clients can upload their files now ! The support is just great. Thanks a lot for your Help ! Ama
Hello friends from Ama Illustratrice!
Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Ama Illustratrice products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Running a boutique, that offers many different colors and text styles for personalizing, can be overwhelming if you have to change/update several items however, this app makes those changes a piece of cake!! This app saved my time & my money with easy to apply variants! $ Worth every buck $
CJ of Locket Lucy
www.locketlucy.com
Had exactly what I needed - couldn't figure out my Font Picker, customer support fixed it for me within an hour of contacting them. I only need this for a single product so it's completely FREE.
Hello to our friends at DetailedDriver
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Initially struggled a bit with getting it set up on my site but most of the reps were very helpful and attentive. After working with their support for over a day or two I finally got the app working and looking how I wanted it.
Hello to our friends at Wander Finds
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Very useful app. Works flawlessly. I would just look for the batch update feature for a saved set.
Great app, integrates well on the site. Great customer service, availability and quick response.
I Highly reccomend
Hello to our friends at My Ride CR
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!
Tanu & The Product Customizer Support Team
5 Stars. I’m on the Premium Plan and it’s honestly worth every cent. The support team is also top notch they are super helpful. I would give the app 6 stars if I could
Greetings Luxury Me Lingerie,
Wow! This is a great review and we appreciate you acknowledging not only Product Options & Customizer, but also the support that you received to help get your app set the way you wanted it to be. Thank you for being a valued merchant!
The Support Team