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yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.
Hi Huoroi,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve had trouble with the variant options and the app’s integration into your theme.
It seems there was some confusion regarding the setup, and we sincerely apologize for any inconvenience caused. We’ve tried to assist but haven’t received a reply, so we’re still here to help get everything running smoothly.
If you’d like, please reach out again and our team will be more than happy to walk you through the process and ensure the variant options are properly configured.
Thank you for your understanding, and we look forward to hearing from you soon!
Best regards,
The Support Team
App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.
Hi Bird Board,
We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.
The Support Team
Your app is not working, The install page doesn't load.
Hi Virya Retails,
I'm sorry that you experienced this issue with our install page. Our app experienced a temporary outage due to a database migration that only lasted about an hour. Still, we apologize for the inconvenience it caused for you. We noticed you had not contacted our support team before leaving this review - a member of our team has sent you an email addressing your concerns and offering assistance with setting up the application. I will also reach out to you personally.
The customer service support offer by Kevon and Aman has been top-notch. They are usually pretty on it both in terms of response time and ability to make small changes within the app. The only reason for not full five star- some of the features of the app seem to work intermittently.
UPDATE 3/29/2024
We had a brief outage and Deep and team were quick to address it and get the issue resolved. They had it resolved within Half Hour. They responded to my initial email within minutes. Really appreciate this team.
UPDATE 10/24/2024
Multiple - Outages and issues - customizations not consistently working, customers operating from multiple
Hello to our friends at Organic Climbing
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Kevon and Aman were able to assist you in setting the app on your store. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. When this is set to archive, it will show that it is Out of stock.
Hi HappyLaulea,
Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.
`Harish - Customer Success Team
This App used to be brilliant with no issues what's so ever, Something as changed and this app is so unreliable these days you add a product and 45 mins you still can't add the Personalization fields "Product Not Found"
This App is not consistent anymore, Used to be good somedays better than others, It's really slowing us down adding products as the product data as become extremely slow at updating!!!!!! it can take up to an hour for to be able to to add the personalisation fields for a product!!!!!!!
Update Sept 2020 - Still Having Issues
Hello!
This is Sean, the Customer Success Manager with Product Customizer.
Thanks for leaving this review. Early this morning we became aware of a rare server "backlog" in the middle of the night. We have worked hard this morning to clear it out and get it back to normal. Things should be back to normal now. I'll email you directly as well. Thanks for your understanding! We'd love a few more stars on this review if you'll consider it - it makes a big difference with our ranking on the app store.
Thanks very much, I'll keep you updated if there's any other issues!
-Sean H & The Product Customizer Support Team
Really not a fan. Often glitchy and can't update. Still shows 1x customization for each $0.01 of cost. (Meaning a $5 engraving fee confuses customers, who are told they purchased 500 engravings). Generally slow support
Nice app and one we've used for quite a while now, very annoying though if you have thousands of products and you decide you need to alter or fine tune the variants, instead of simply changing group set you have to do it one by one taking days.
Also, by now for an app of this age, we would had expected conditional logic to had been developed and optional pricing for variants.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I requested to stop charging me and even removed the app 'Product Customizer' but I have still been charged $9.99 recently
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team