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Amazing customer service by Aman! Answered all my questions/queries fast and quickly. Thank you again.
Hello to our friends at SHANINA
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
Not 100% what I was looking for but due to the timely mannor a staff member was able to help I give 5 Stars. Had one other issue, but it's on shopify's end.
Hello to our friends at Discount Parking Permits
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Works great for my jewelry store in Shopify. Using app for multi variants that is needed for custom jewelry. Kevon from tech support extremely helpful. Spent all the time I needed in setting up app. Very happy with product.
Hello to our friends from Savvy Designs Fashion Jewelry
We will let Kevon know that his assistance was greatly appreciated! Thank you for leaving us this fantastic review! We appreciate it!
-Melissa & the Product Customizer Support Team
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
First of all, I am no good at web setup! The customer service this app provides is outstanding and helped me immediately! If they can help me, they can help anyone!!!
Hello to our friends from Cotton Street Art Company
Leigh - Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is just amazing for my shop ! My clients can upload their files now ! The support is just great. Thanks a lot for your Help ! Ama
Hello friends from Ama Illustratrice!
Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Ama Illustratrice products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Running a boutique, that offers many different colors and text styles for personalizing, can be overwhelming if you have to change/update several items however, this app makes those changes a piece of cake!! This app saved my time & my money with easy to apply variants! $ Worth every buck $
CJ of Locket Lucy
www.locketlucy.com
Product is great and the support from Sheniel was fantastic. She spent time making sure the product options were exactly what I wanted and solved all my problems. Couldn't speak highly enough of the whole experience.
Hello to our friends at Sunny Day Studio
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that Sheniel was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Had some question and they were answered quickly. Got my product working on the site with no issues.
Hello to our friends at Flossie Blanks
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Very useful app. Works flawlessly. I would just look for the batch update feature for a saved set.