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There are some glitches where if I delete a line and add it, my option lines are no longer in order, so I found a work around where I added more lines than I needed, and delete the lines accordingly. Also, it would be excellent if this app could include a way to delete multiple lines.
Also, if for future updates you add radio buttons and check boxes, and a way to format the option boxes that would be great.
Nevertheless, it is a great product!
Great customer service. Technical support is excellent. There is a little shortcoming that some minor problems need to be solved by contacting customer service, rather than perfect from the beginning.
Hello to our friends at WecustomGift
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Bon support! Ils nous ont aidé assez rapidement, le produit répond à nos attentes, c'est de la qualité.
Greetings Joya Online,
Thank you so much for your 5-star review. We are so happy that we could rapidly support you as you set up your products! We are here to help you anytime you need with Product Options and Customizer.
Stephanie & the Customer Support Team.
Thanky ou to aman for setting up my account properly for me otherwise I would be very stuck. I ran my store for a day with it setup incorrectly !
Hello to our friends at Puppy Rush
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman helped you set up your account properly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is fantastic! My products sell better and look better with the checkbox options and my website looks more professional! I like giving the customer the option of adding products to their order with just the click of a button. Great App thanks guys!
This app is just want we wanted and the customer support from Kevon was unbelievable, he was so helpful for us, even fixed issues on our website. Top guys and top app many thanks all.
Hello to our friends from CovidTests.co.uk
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is the lifeline of our support team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Product Customizer Support Team
I would give it 3.75 stars it does what it says and the customer support is exceptional. I had to pay extra to allow additional payment options. What I don't like is that when you make an addition to the cart it changes the # of cart items whit is confusing to the customer. Just not a seamless cart integration and it looks unprofessional.
Hello friends at Adorn Greek Gifts! This is Sean, the Customer Success Manager with Product Customizer :)
Thanks for leaving us this rating! Glad our support has been great for you. I agree that checkout page integration is the toughest part for apps on Shopify to overcome. There is more than one solution to integrating extra charges into a store's cart and checkout page, and our app developers chose the one they did because it fixes most problems that other apps like ours don't... but unfortunately no solution on the Shopify app store solves them all. Thanks for understanding and taking the time here!
-The Product Options & Customizer Team
I used his app to hep me create customized products. Simple and easy to use and it works great. I would highly recommend it.
This app really gave us the ability to add unlimited options. We only have around 30 products but they come in hundreds of variations. I would love to see some new features though.
I would also like to see the ability to stay within the same window rather than having to use another one for the customizer.
The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous Reply:
This is Sean, the Customer Success Manager with Product Customizer. I wanted to say thanks for taking the time to review us. Our tier-2 tech support guy Daniel tried his best to figure out your formatting issue for a couple of days, but couldn't. Every now and than, we encounter a theme that we just can't seem to get working seamlessly with our app (granted that's VERY rare), and it is super frustrating for us when that happens, because we want it to work perfectly for ever user and client of ours.
Again, please accept our apologies that this happened this way. Thanks for your understanding... Sean Hyatt, Customer Success Manager, Product Options & Customizer