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Super easy to use, very customizable for each product.
Support staff were extremely helpful in helping me with any queries or adjustments I had.
Hello friends from Little H Creations!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :)
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate.
The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact opposite. The UI is clunky and unintuitive, making it hard to find what I am looking for and perform basic tasks.
Additionally, the app is not user-friendly at all. It requires a lot of clicks to perform even the simplest of tasks and the navigation is confusing. The UX is not up to par with other apps in the market and is in dire need of a revamp.
I was excited to try out your app, but my experience so far has been a huge letdown. I hope you take my feedback into consideration and work towards improving the app to make it more user-friendly and intuitive.
Hello to our friends at Ella Tee
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review within 14 minutes without ever contacting support for help. Is there something specific that you did not like or need help with?
With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at support@productcustomizer.com and I will personally take care of your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
A little tricky for me to use. But once you understand how it works it is a good app. Help is there and quick very nice people.
Hello to our friends at D STOCKNER LLC
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
very good support! they helped me with a setup issue within 10 minutes and the app overall is very easy to use
Hello to our friends at LCDFIX-Allee
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the setup issue quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I just Download the App, and i'm love.... That's Great Solution for my Business
I am very grateful for the customer service, they were very helpful since I was struggling a lot on my own, excellent application, I totally recommend it
Hello to our friends at ourevolve
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
This app helped us create a custom product quickly and easily, but more important: the folks who built it were extremely helpful. Fast responses to requests and detailed explanations made all the difference - thanks!
I had an issue I needed fixing with the app, so I dropped them an email and they were so quick to help me and get it fixed! Thank you Yaneeke!
Hello to our friends from Hoadys
Josie, thank you so much for leaving us this awesome review! We really appreciate the kudos! We are glad we could help, don't hesitate to reach out to us if you have any more queries.
Cheers,
Pushpesh & the Product Customizer Support Team
It seemed to work for a while but every time a customer would go to the page it sometimes wouldn't even show up. Would be a blank section that didn't look good. I deleted the app but still got charged. Might work for others but not for me.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Sehr guter Service
COOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOL :)
Hello to our friends at Otino
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team