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We recently installed this app to add gift wrap to the products on our website. We had a slight issue once the app was installed with our product variants not working, but we reached out to support and Kevon was really helpful. He responded quickly to our issue and corrected the problem all within 24 hours. Great service and would definitely recommend!
Hello to our friends from Reeves & Reeves
Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries.
-Melissa & the Product Customizer Support Team
I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.
Hello friends from FairOporto!
We are so grateful for the positive review here on the app store! If there is anything we can do to get you to change your 4-star review to a 5-star review instead, we would be grateful! Please let us know if there is any other way we can earn that from you (support@productcustomizer.com). In the meantime, hope that FairOporto is massively successful online! :)
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Die App ist klasse, genau das, was ich für meinen Shop gerade benötige und mir wurde mit der Einrichtung sehr geholfen. Vielen Dank, kann ich empfehlen. :)
Hallo an unsere Freunde von hausbox48
Danke für die tolle Bewertung. Wir freuen uns sehr zu hören, dass Ihnen der Product Customizer gefällt. Wir tun alles, um jedem Händler zu helfen, und ich freue mich, dass wir für Sie ins Schwarze getroffen haben. Wir wünschen Ihnen und Ihrem Shop viel Erfolg!
Prost,
Pushpesh und das Support-Team für Produktanpasser
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
This app has been a life-saver for us. Minus a small glitch or two, the installation was extremely easy. The support team was very quick to respond and get us up and running within 24 hours. And they were super-pleasant.
There are a few areas for improvement: 1) The ability to change pricing on the variants, which seems to be in-progress; 2) Improved ability to seamlessly integrate into the CSS styling of your current theme (it required changes to javascript); 3) Ability to select multiple options in a dropdown; 4) Ability to display at swatches or dropdowns -- with #3 and #4 on a per product basis, instead of sitewide. Unless you have complicated products, however, the last 2 may not apply to you.
Good app. Helped me customise my products! Cooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooool
Hello to our friends at ICMT Products
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
So far so good, wonderful customer service (Ryan Frizzell) All questions and concerns have been dealt with and I'm looking forward to seeing all the capabilities of this app. I love all the options- um... amazing!
Je viens d'installer l'application et je peux vous dire que le résultat est top! Le service client très rapide et très actif!!
Merci beaucoup, je recommande!
Bonjour EternalCustom,
Merci de nous avoir laissé cette excellente critique. Bonjour, Merci de nous avoir laissé cette excellente critique. Nous sommes heureux que nous puissions vous aider à configurer votre application. Nous sommes là si vous avez besoin de nous!
Product Options & Customizer support team
Have been using this app a few days and so far great - quick response to support and very friendly - Thanks :)
Hello to our friends at ototouk
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Really quick and helpful customer service. Updated my theme to show the correct product varient and was easy to deal with.
Hello to our friends at Kamari Furniture
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team