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I downloaded this app and was able to at least add the custom fields then I was stuck. Called support and spoke with Shevaughn and it was fixed within minutes. Everything looks awesome and done in record time. Also, very knowledgeable, courteous and personable. Thank you.
Hello to our friends at Creative Corner
Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
This app is amazing for options for customizations on your products. You can have drop down menus, text boxes, etc. everything you need to make sure that you get all of the info needed from the customer for a personalized item. Any time I have had an issue they respond back within about 10 mins. No matter what time of day and they are always quick to fix it like it was nothing. Amazing!
Hello to our friends from Stamped Expressions Co.
Alison, Thank you so much for taking out the time to leave such a wonderful review. We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!
Cheers,
Pushpesh & the Product Customizer Support Team
We offer a lot of products with many, many customized and interchangeable options. Needless to say, this app works GREAT for managing huge lists of options.
We have used this app since we first opened our store as we have products that customers can personalise. Currently in the processing of refreshing the store our theme update, well overdue, altered the look and needed the app reinstalling. Our questions were answered promptly, and having shared a screenshot, the diameters of boxes were altered to create a professional look on our new theme. It's not finished yet, but when the theme is published we are confident that with the help we have received from Steven customers will be able to clearly create their bespoke gift.
I can also thoroughly recommend using conditioned logic in the app to only allow customers to input information once they have chosen the option they want to pay for if applicable. Less follow up time wasted when a customer has completed all options in error.
Hello friends from Life of Riley (Retail) Ltd!
Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about help you've received from Steven =) Appreciate the top notch review... Hope your Life of Riley (Retail) Ltd. products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Such smooth and concise customer service. I just love that the developers of this app are eager to solve problems as efficiently as possible. Love it!
One of the main reasons I chose Shopify! I need several options and this app makes it happen.
Support is excellent too. I just started building my variants (and I have a lot of them!) and I wanted my Shopify variants to list before my Product Customizer variants, as well as fix some spacing issues.
I had a feeling this was code work, and I'm not a coder. I sent a request to the team last night; by the time I was back at work this morning, my issues were resolved. They were fast, friendly, supportive. This type of response and smart support is making a great product even better, and keeping me on track with building my site.
Thanks so much to the Product Customizer team. This type of support makes a huge difference.
I have a coffee shop and used this for online ordering wanting to add all the customisations for coffee selection. The team at product customizer in particular Aman was super helpful and worked through setting this up with me. They are awesome. Highly recommended!!
Hello to our friends from Ash's Brew2u
We’re pleased that Aman was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We will let Aman know that his assistance is greatly appreciated. We wish you and your store great success! We appreciate the high recommendation!
Tanu & The Product Customizer Support Team
They are quick to help with any questions or concerns and have always resolved my issues in a timely manner.
Overall, solves a need. Easy to add and edit options. The way it calculates price differences is bulky though, based in small coins instead of a whole. Makes pulling reports more difficult as well as changing/upgrading themes. Support is helpful
To our friends at ColsenKeane Leather -
Thanks SO MUCH for the great review! We appreciate you taking the time to share your feedback :-)
We love what we do and hope that your store is super-popular online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Support team was very helpful :), had a code issue with my theme of my store and within 5 minutes they fixed my issue which helped me considerably.
Hello to our friends at Tiny Treasures
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Product Customizer Support Team