Product Options & Customizer

Functional, but clunky.

The interface doesn't allow reordering options within a customization, so if you want to reorder or add an option anywhere but the bottom of the list, you have to delete your old options and retype them. Did your list include a typo? No problem - just delete everything after the typo and retype it all. For an app that supposedly offers unlimited customizations and options, this is an unforgivable oversight.

The interface doesn't allow a default that isn't the top field, so mid-range choices can never be the default without being out of order.

As of Feb 2014, the interface has an annoying bug that both displays the customization order in the control panel out-of-order from the actual final display and moves the wrong selections when you do move them. As a result, I'm unable to get my first customization to the top. For such a bare bones interface, I'd have expected this bug to never escape testing.

The customizer only allows selections in a long list - there's no ability to group customizations under headlines, include explanatory information between each option, or insert photos.

The interface doesn't distinguish between unmodified customizations and those you haven't saved yet, so you have to either keep track of what you've changed or re-save everything.

Product Customizer works... sorta.

Support team was very helpful :), had a code issue with my theme of my store and within 5 minutes they fixed my issue which helped me considerably.

Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. When this is set to archive, it will show that it is Out of stock.

great service and Sheniel helped me with what i needed! I needed to customise a product but its unfortunate i couldnt add what i needed to my home page

The support person Amen is extremelhy knowlegdable of the product application. He went above and beyond with assisting me with my very complex product category and pricing logic. I look forward to working with him to complete the second phase of setup.

A really functional app that does what it says on the tin. The tutorials are really comprehensive but even if you need help or have questions, the support team are there to lend a hand. Personally needed a fair bit of customization assistance to match my theme but I'm particularly fussy! :) Would recommend.

I was having a problem with the app adding a list of prices for one item. Sheniel was very helpful and patient with me as she helped me resolve my issues and retain the app. Thank you so much Sheniel!!

Great app and has amazing customer service! Tech support is swift to respond. I highly recommend this app!!

Perfect app. I love how the customer service is reactive and problem solver. Thank you so much and I wish you good luck !

have been using product customizer for few years, and the application is great although at time i do faced glitch that results to sales loss. Customer service wise, Aman was great, and he is patience. thank you for the service, hope to constantly see improvement for the application. the one star less is deducted due to the constant glitch on the app. whereas customer service wise is 5 stars.