Product Options & Customizer , 1.639 Rezensionen
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Tried the app, didnt like it. Uninstalled it and had some left over code all over the place. Really annoying.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
This app works perfect for adding text to a product. Also you can make it so that the customer is required to add a custom field before they are able to add to cart. I had a small issue but i contacted customer service and they had it fixed in 10 minutes!!! I was pretty surprised. Thank you Steven for the help.
Amazing help from the team and a great app to have when having custom items. Highly recommend this app!!
Hello to our friends at Kaiendo
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
I downloaded and installed the app for a one month free trial as they state. And the app didn't match my theme. Even though I removed it immediately, they charged me $19.90, and when I asked for a refund, they rejected me. Not recommended!
Hi שמלה קלה
We are sorry for the delay in responding to you. This review was trapped in cyberspace, or we would have responded sooner. We would love to assist you if you decide to try this again. Please reach out to our support team and we can work out a solution.
The Support Team
A great tools to add in your customizable product, use on pagefly and integrate to my debutify theme not success for the firs time but customer service help me to resolve the issue, great service
Hello to our friends at Paws Lab
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous Reply:
This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you.
Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!
The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times.
Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them.
When I use the add price option when add a product, my basket is reloaded many times before it displays the correct price. This has been an exceedingly negative experience, especially for my customers.
The order after successful checkout contains some extra trash information over which the developer claims they have no control, when in fact that this is information created by them???
Hello to our friends at Tracy Prints
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.)
With respect to the complaints about app's speed, browser reload before you could enter the app and setting up variants, I can assure you that these issues are isolated in nature and we have not received any complaints of such kind of issues so far. It is difficult to say exactly what happened, but temporary network glitch might be one of the reasons.
For your complaint regarding basket reloading many times, I will have my best developers check your issue and fix it. But for the issue with item customization carried over to the check out page, we do not have a solution as Shopify restricts us to modify the check out page unless you are using a Shopify Plus enterprise-level plan. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify.
At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
This app is exactly what I need and then some. I'm writing a second review because of the outstanding customer service provided. There were a couple of minor issues that needed to be addressed and they were --- within minutes!
Really good app. Customer service is really helpful too, they reply super fast and are really responsive. Got my issue fixed in minutes. Would 10000% recommend!
Hello to our friends at Luxe Life Lingerie
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! We appreciate the high recommendation.
Tanu & The Product Customizer Support Team
The app is great. It was the solution to our problem - adding customizations to all our products. The app is really easy to understand and use and the support is great. They were friendly and replied really fast to our inquiries. There is one minus though, for those that have a large inventory to edit. The app doesn't allow to bulk edit product. Each product must be edited individually, and this can prove a little hard when you have an inventory of over 1.000 items.