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I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.
Hi Cotton Press Co.
Thank you so much for the wonderful feedback! We are very serious about the quality of our customer service, so this is very gratifying to read. Please do not hesitate to reach out to us for any future needs!
Product Customizer has been perfect for our site. We offer custom dog collars, belts, and wallets, and this app does it all, and does it well. Extremely easy to integrate and set up, and beautiful ascetically. Unparalleled customer service, a great product, and a fantastic sales team. Would recommend in the future. Update July 12 2022 - Spoke with support about an integration issue. Kevon was fantastic and we worked through the issue quickly. He made some great recommendations and was a pleasure to work with on this.
Have used this app for years and it works perfectly for our products. Recently had a technical problem and customer service was amazing. Shevaughn fixed our problem in just a few minutes!! Would highly recommend.
Hello to our friends at PVC Invites - VIP Birthday Invitations
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
This app was the finishing touch to my store and I allowed a couple of days to get to grips with it. In just 1hr I had added customizations to over 100 products and snippets to my pages and emails. It works superbly and the help pages are excellent. I cannot recommend highly enough!
The team offers fast & professional service and it's also very easy to work with. Sent an email regarding to a glitch and got fixed in 10 mins. Impressive!
Hello friends from GoPlates!
Thanks so much for this great kudos! We love that you recommended our app out there, and that our support was impressive. We work so hard at it ;) Best of luck to your store!!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
We have been using this app for a long time, and it has been great. Today, I was having an issue with an image not showing up correctly, and Shevaughn resolved it for me. I really appreciated the quick response and helping me find a solution. Thank you, Shevaughn!
Update 4/19/23- we have been using this app for about 5 years on both of our websites. We use it to customize our product with embroidery and gift wrap. We recently updated our theme and had to also do some changes to our customizations. Shevaughn was great again with helping us do that. He has been a huge help. We highly recommend this app and this company. Customer service is excellent!
Hello to our friends at Starlet Satin
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.
Greetings Mellow Monkey,
Thank you for the 5-star review. We love that your migration to the 2.0 theme went smoothly with our customer support assistance. We are here for you whenever you need us. It is great to hear that Product Customizer is benefiting your store!
Stephanie and the Customer Support Team
Their app is great. Customer service and support line even better!
Greetings Truphae,
Thank you for taking the time to give us this great review! We love that you reached out and received the help you needed to set up your app the way you wanted it. It is great to hear that Product Options and Customizer can benefit your store.
Stephanie and the Customer Support Team
top notch app - have been using for years - always works great and when I upgraded to shopify 2.0 they reached out to make sure everything was ok and gave me an update right away - great team - can't thank enough.
Hello to our friends at Nutrition Education Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Love this app! Helps us have an easy customer order experience and our fulfilment is simplified. The Customer Service is AMAZING too, really prompt, helpful and truly goes the extra mile. So grateful, thank you!