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Not only did the application work well, ShopStorm's support is AMAZING! They were able to get us up and running with a difficult custom product. I highly recommend their team and the application!
Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Always very helpful when I have questions!! Wonderful support team!
Hi Caring Comforts Co,
Thanks for taking the time to leave us this review and for recognizing Shevaughn's efforts. He is an outstanding team member and we're thrilled that you had such a great experience with our team and app. Cheers!
Brilliant little plugin that is easy to use. The provided support is rapid and accurate, just like a bussy entrepreneur want it to be.
The customer service is quick and very helpful - really appreciated the help as I was very frustrated and they solved my issue(That was my fault) very quickly. (Aman is who helped me)
Hello to our friends at Maezer's Lasers
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that Aman was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
The Product Customizer App is amazing! Without the app I would not be able to run my store with the effective ease that the app provides. The interface is very easy to use and adding multiple items was not a problem. I would HIGHLY recommend this app to anybody who is in need of a multiple option ordering system. LOVE IT!
This is app is definitely for anyone that has multiple products that all have more than the given 3 options.
Not only does it allow you to go beyond the given 3 options, but it allows you to save your options as a set and apply them to your other products. This saves so much time and saves me from such a tedious task of manually redoing every single option for every single item.
Kevon provided me extremely responsive support. He went above and beyond and actually installed the variant I needed in my Shopify theme. I'm a jewelry designer and needed a simple sizing variant on some of my products (not available for my needs in Shopify). I tried a few apps prior to Product Customizer that could not offer me this option. This app does cost more per month than I wanted to spend, but hopefully it will be well worth it. Customers want options and this app can provide that.
Hello to our friends from Tre Sun Designs
We're so happy to hear that you are enjoying Product Customizer. We’re pleased that Kevon was able to help you:) We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Love this app! Very friendly customer services too! Great for my shop as its all about personalisations! Thank you.
Hello friends from Jo Curry Art Shop!
So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and feel it's an awesome tool -- hope your online store sees huge success!! Thanks for the recommendation!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous
Hi OneStore,
We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th.
We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing.
Stephanie and the Customer Support Team