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Product Customizer helps us create necessary product fields in a quick and easy way. It has enabled even our CEO to make customizations while our CTO is working on more complicated tasks. Very efficient!
What a great app, and great customer service for any rare issues that arise. As a brand new company needing fast, efficient, and stylish customization options– we could not be more thrilled.
Thanks, ShopStorm!
Love the options and ability to customize your own products. We have been searching the right app for a long time and even started hiring a developer to build it ourselves before we found this app, which knocked it out of the park in terms of functionality. No custom developer needed anymore as this app is perfect.
Hello friends from DickAtYourDoor!
We sincerely appreciate you leaving this awesome rating for us on the Shopify app store! We're extremely glad our app has been useful to your store! We hope that your store is super-popular online! :-)
- Melissa & The Product Options and Customizer Support Team
The team correcting some code problems on my product pages, completely destroyed my pages! After trying to contact them to solve the problems on my product pages caused by their application, they do not want to answer me anymore, because they did a stupid thing that they can not fix, it's crazy when you know how much we pay them !!
Thanks for taking the time to leave this review.
I show that you emailed us on July 17th asking for help - just before the weekend unfortunately. On July 20th our agent Daniel was actively looking into your issue (and you were kind enough to follow up with us by email that same day). Daniel then continued to look into it on the 21st and was a bit stumped. So I emailed you on the 22nd letting you know we were actively looking into it and promised you a response that night from our best tech agent. On the 23rd we each exchanged emails and Daniel's last reply to you is that perhaps you were looking at a different store of yours than the one we had been working on... because he had fixed your issue at that point. His last email to you was:
Hello again,
Are we looking at the same shop? (link)
See attached image...
Regards,
Daniel
And we have not received a reply from you since then... please let us know if you still have concerns or issues here, we really want to make sure things are the way you need them to be now.
And we hope you'll consider changing the review to more stars when you are satisfied? Thanks so much,
-The Product Options & Customizer Team
Ryan is very helpful, professional, fast and effective. I had some problems and he went ahead solved it for me in just a couple of hours. I'm very happy with Product Customizer, and surely recommend it for everyone who have a shop selling custom products.
App is so full of features we can't possibly use them all. Customer service is awesome as well, very fast, and accurate. Would highly recommend this app.
Hello to our friends from 89Apparel
We are super happy we could help! Thank you for leaving this fantastic review here! :-)
-Melissa & the Product Customizer Support Team
I think that the app has been down for some time. I need you to fix it thanks.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I highly recommend this app if you are looking to add multiple variations and selections for your items. It does take a little finesse to figure out the technique to getting your variations and conditional logic set up to exactly how you want it, however their customer service chat feature is extremely helpful, and the agents are very helpful. I have not hesitated to reach out to them when I needed assistance and had questions.
Greetings Here For The Tee,
We appreciate you taking the time to leave us this great review and we are glad that you reached out to us for support on setting up your variations and conditional logic. That is what we are here for and we strive to be available and able to assist you with whatever you need to be successful with your app.
The Product Options & Customizer Support Team
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Hello to our friends from The Stately Hound
Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I used the app to include a form to one of my products. It was really easy to implement. I got stuck trying to style the form the right way and the support team help so quickly and got it looking exactly how I needed it. Highly recommend.
Hello to our friends at PFC Vintage
Thanks for sharing your review with us and the community. We're delighted to hear that our support team helped you with the styling. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Thanks for the recommendation.
Cheers,
Pushpesh & the Product Customizer Support Team