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Wonderful app and great customer support! Help us very quickly to solve our problems. Thank you very much!
Hello friends from Japanny - Best Japanese Knife!
So great for you to leave us this great rating on the Shopify app store! We're glad you find our app wonderful and that you're willing to share! We hope that your store is super-popular online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This app helped me do what I need to let my customers easily personalize their purchases! Super excited to improve our site!! What was even better was support made it extremely easy! Just told them what I needed and they took care of it! Answered all my questions with professionalism and courtesy - and I had a few of them!! They eased a very stressful situation for me!!! Excited to continue improving my site with this app! - They have once again exceeded my expectations!!!
Hello to our friends at Spreading Smiles Events
Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Such an easy product to use! I was nervous about installing and using it but it couldn't be easier. When we started doing some more advanced stuff, we needed help and ShopStorm's customer service was amazing. They took care of everything. I can't say enough about what an easy process this was. Now, we're able to gather custom data easily on each of our product sales.
It does allow my customers to add descriptions to my custom products, but when it comes to images, it doesn't work. Now I have to contact my customer for a picture that I should of had when they made their purchase. This makes me look unprepare and unprofesstional. I will uninstall.
Sean here following up. I see that we did fix this for you. Are you getting our messages? Thanks ahead of time! I want to make TRIPLE-sure you are taken care of! :)
-Sean
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Takeen here from the Dev Team. We apologize for the trouble and in fact it's being caused by Ajax which powers adding the product in the background vs redirecting the shopper to the Cart Page.
The reason for this is that Themes only care about the product itself when doing Ajax which is why disabling it is important for customizations and uploads to work as intended.
We would love to work on this for you asap, we emailed you so you can reach out to us at your earliest convenience.
Thanks!
We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Friends from KMM,
This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.
We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
Love the app ~ We sell personalized products, so it was crucial for us to find an app that worked for us. Denis was very helpful, and assisted with all the adjustments we needed to make our site look just the way we were hoping it would. Thanks!
Speedy support response! Love the simplicity on adding file upload option for customer. Future wish list => add multiple files.
Very helpful customer service, i got helped by Aman. He did exactly what we asked for, with patience :)
Hello to our friends at Calcaño Cosmetics
Thank you for the glowing review. We're thrilled to learn that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Simple, works great, could be a lot easier to edit saved sets, but apart from that, very useful app.
Look forward to being able to monetize each customization to automatically alter the cart total. That would be fantastic.
VERY helpful...delighted that I don't have to press a save button every time I add an option. Love the way it looks online as well. Thank you!!!!