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Great customer service! Helped me out a lot.
Greetings Passion Auto Parts,
Thanks for this 5-star review. It is great to hear that you had a great customer support experience and was able to get the help that you needed. We are here anytime you need us!
The Support Team
The app is easy to use. It's easy to apply the custom options to many or even all products in your shop at once.
When a customer doesn't check a required box, it flashes on that box. Everything about the app looks and feels very sleek and clean. Love it and glad we found it!
Excellent customer service was so helpful, and got me on the right track he was so patient with me, i will for sure ask for him again it meant so much to me to have his help... thank you
Hi there I Sew Jo,
We appreciate hearing that you had excellent customer support for setting up your app. Thank you for taking the time to acknowledge the support with this review. We are here to help when you need it!
The Product Options & Customizer Support Team
Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening.
If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding.
-Sean H & The Product Options & Customizer Support Team
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Hello friends from LampBeat!
So nice of you to leave us 5 stars on the Shopify app store here! It helps us so much. Hope the app is working well for you, and hope your online store sees huge success!!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Happy to use this app! I had some trouble with installing it with my theme but the team helped me very well and quickly too!
Hello to our friends at Barx Dogs
We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer, and we're thrilled to learn that our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
I was so stressed out trying to figure so many things out and I received help from a representative. They went above and beyond to help me and granted every single thing I asked for with patience and kindness. Thank you x 10000000!!!
Hello there Arome Fragrances,
We hate to hear that you were stressed out, but we are happy that you reached out for help! We want you to have the easiest experience possible and our team is good for making that happen. Thank you for acknowledging our support and please if you need us, reach out before the stress begins :)
The Support Team
Great Fast Support! I had trouble setting up on the free trial and they had it fixed within minutes as I gave collab access. Thanks
Hello to our friends at NEVANNA BLU - Be Like U
We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer, and we're thrilled to learn that our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
This app looks like it will work well for us. The Support we received was awesome and Nicoz helped set things up! Thank you Nicoz!
Hello to our friends at Tigershark
Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Stephanie & The Product Customizer Support Team
Overall, this is a solid app. It offers the extra bells and whistles that enrich the user's shopping experience. The key feature we wanted was the image upload ability, to allow the user to see the image they uploaded to our shopify store. I myself was unable to get this feature to work. Luckily, their support team was reactive to my request. I sent them screenshots and they were able to troubleshoot the issue with the theme. They QUICKLY fixed the problem. Our team is so happy to have this feature now. Great app, and easy peasy good support. Thanks again to Pushpesh! :)
Hello to our friends from Aquaproof Paper
Jen, Thank you so much for taking out the time to leave such a wonderful review. We are elated that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!
Cheers,
Pushpesh & the Product Customizer Support Team