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Be weary of all the positive reviews. We asked for help to implement and our cart page was stuck on a reload loop all day without our knowledge. Menu on cart page also stopped working and now we have other issues on our website even after deleting the app.
Hello to our friends at NYC Fireplaces & Outdoor Kitchens
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. We reached out to you on multiple emails offering a live call to fix the issue, but we did not receive any response. If you are still open to trying our app again, please reply to our emails and we will be happy to have our best developers work on your case and get it up and running for you.
At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
It was very easy to create an option! It was exactly what i wanted. I am a very happy user of this app. The support team is very good and they helped very fast. My problem was solved really fast!
Hello insecti,
Thank you for your positive review. We are so glad that our support team was quickly helpful and able to resolve your needs! It is also great that Product Options and Customizer has made it easy for you to create your options desired for your store. We are here if you need us.
Stephanie and the Customer Support Team
Tried the app, didnt like it. Uninstalled it and had some left over code all over the place. Really annoying.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times.
Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them.
When I use the add price option when add a product, my basket is reloaded many times before it displays the correct price. This has been an exceedingly negative experience, especially for my customers.
The order after successful checkout contains some extra trash information over which the developer claims they have no control, when in fact that this is information created by them???
Hello to our friends at Tracy Prints
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.)
With respect to the complaints about app's speed, browser reload before you could enter the app and setting up variants, I can assure you that these issues are isolated in nature and we have not received any complaints of such kind of issues so far. It is difficult to say exactly what happened, but temporary network glitch might be one of the reasons.
For your complaint regarding basket reloading many times, I will have my best developers check your issue and fix it. But for the issue with item customization carried over to the check out page, we do not have a solution as Shopify restricts us to modify the check out page unless you are using a Shopify Plus enterprise-level plan. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify.
At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Great support in helping me install this software which seems to do exactly what I need it to do. Kevon went the extra mile in getting me started as well as adding some functionality to make the process even better. Quick response time and took the time out to understand my queries. Great so far. Well done
Hello to our friends from The Little Bookshop Cookham
We’re pleased that Kevon was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Une application qui répond parfaitement à mes besoins et qui fonctionnement parfaitement. De plus un service client réactif qui a répondu en moins de 5 minutes. Au top !
Hello to our friends at SeeMyCosmetics
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
goodds dsdsds dsdsdsdsdsdsdsdsdsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
Hello friends from LampBeat!
So nice of you to leave us 5 stars on the Shopify app store here! It helps us so much. Hope the app is working well for you, and hope your online store sees huge success!!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous Reply:
This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you.
Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!
brilliant support that went above and beyond - so recommended! A brilliant and smart app upgrade to Shopify platform
Hello to our friends at Mark Davies British Artist
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening.
If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding.
-Sean H & The Product Options & Customizer Support Team