Product Options & Customizer

After initially contacting support via their website, I was advised the issue was related to Shopify and couldn’t be resolved directly. I reached out again through Shopify and was connected with Etienne, who worked tirelessly to fix the problem—product personalisation's weren’t coming through with orders to either the customer or our design team. Etienne’s dedication and persistence were outstanding. 100% great customer support. Highly recommended!

Some functions weren't working, but thanks to the customer service team's help, the problem has been perfectly resolved.

Not working if you already have option in shopify. You cannot add a simple checkbox+upsell applying to every option price.

+Ugly it mades my premium theme "clunky" + cannot setup a dynamic picture when you hit the box.

He estado utilizando "Product Customizer" en mi tienda de Shopify y estoy muy satisfecho con los resultados. La aplicación es intuitiva, fácil de usar y ha mejorado significativamente la experiencia de compra para mis clientes, permitiéndoles personalizar los productos a su gusto. El soporte técnico es sobresaliente; siempre responden rápidamente y han resuelto cualquier problema que he tenido de manera eficiente. Recomiendo ampliamente esta aplicación a cualquier comerciante que busque ofrecer opciones de personalización avanzadas en su tienda online.

Product Customizer has been very helpful in providing great customization options that fit for my business. Always works, very user friendly and easy. The customer service is always prompt and helpful.

Product Customizer allows my Shopify store to have all the drop downs I need to sell products with several variants. There have been some glitches, but the customer service is always there to help solve the problem quickly.

02.10.25
I uninstalled the app due to it not being so easy and a few issues with a few missing textboxes - after uninstalling, over an hour ago, the textboxes are still on my website -please remove them asap.

Update - 05.09.22
I've had a slight issue with the custom personalisation input, Aman fixed it straight away, hats off and very good service. Thank you. Very responsive and fixed the issues on my draft theme. Delighted with the service. I recommend this app to anyone, very professional. Thank you ~ Azana

Very useful app, we have sold several products using the custom text input feature. Thanks from the Safety-label team. Thankyou AMAN

UPDATE 4/15/25 I have to say, over the years we have worked through many ups and downs with the Dev team at PC. This app is not what it used to be.

I am not sure if the App sold or just got rid of all the original developers that could do quick fixes in minutes but recently we have experienced more and more glitches compared to past years using PC. Previously although inconvenient the old team at PC was super responsive and fixed things right away.

Today when we were getting help from the Product Customizer team on a glitch that was happening with 1 of our 30+ Customizable products the attempted fix instead removed all our customizer options on our site, we let them know right away and since have emailed for help multiple times and nobody has gotten back to us so currently our site is not usable to order on, and we have a loss of income as well as frustrated customers. After years of recommending this at this current level of service I cannot stand behind our previous years of 4 and 5 star reviews.
UPDATE 12/3/2024
Experienced a glitch with recent PC update that was launched affecting our sales during busy Holiday sales season but through the chat they fixed super fast thank YOU!!! Wish they sent a note to users when they plan to do an update instead of us just randomly finding out when customers cant order.

UPDATE 10/24/2024
Multiple - Outages and issues - customizations not consistently working, customers operating from multiple browsers having issues. Was told that we needed to update the Shopify Theme we use so we did and with some help from the PC Dev Team (Aman) it is now working

UPDATE 3/29/2024
We had a brief outage and Deep and team were quick to address it and get the issue resolved. They had it resolved within Half Hour. They responded to my initial email within minutes. Really appreciate this team.

Initial Review 5/2015 The customer service support offer by Kevon and Aman has been top-notch. They are usually pretty on it both in terms of response time and ability to make small changes within the app. The only reason for not full five star- some of the features of the app seem to work intermittently and is very glitchy, this has cost us heavily in terms of sales when the customizer is down.

We've been using this app for many years to sell personalized pet tags. Never had a problem until yesterday. Emailed support and was fixed within 30mins. Fantastic! Can't recommend enough.