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I've been using this app for years. I recently changed themes and their customer services literally responded within minutes when I had a question. Thank you!
Hello to our friends from bare-soaps
Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries.
-Melissa & The Product Options & Customizer Team
I love this app and have been using it for a while now. I especially love the customer service. They respond promptly and contact you about possible issue before they even occur. This is important for me as I don't want to know about a possible issue after the fact. Meaning your account is monitored to ensure the app is working properly with your theme.
Hello to our friends from Trinity Custom Wigs
Thank you for leaving this fantastic review! We're glad you had a great experience! :-) We will let our support team know that their assistance was greatly appreciated!
-Melissa & The Product Options & Customizer Team
Excellent service. I changed my Shopify Store's theme and some of my features did not transfer. I reached out on a weekend and had a prompt response and resolution.
Hello to our friends from DivaDolly
We appreciate your kind words! Thanks for placing your trust in us and your willingness to share your feedback. We're happy you are pleased with the results! Happy selling :-)
-Melissa & The Product Options & Customizer Team
Really useful app once you get to grips with it which doesn't take long. The customer service is fast, friendly and genuinely AWESOME!
Hello to our friends at Not Just A Print
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Amazing customer support! They were a life saver with their super fast response and edits. Very useful plugin!
Hello to our friends from kickstartkids
Thank you for leaving this awesome review! We are happy that you are satisfied :-) We wish you and your store great success!
-Melissa & the Product Customizer Support Team
Simple to use and very flexible. Exactly the app I needed to offer different options on my products.
I like the fact you can set up custom fields and then add them to products if they are relevant.
Horrible customer service. Went back and forth with "support team" for over a week for what should be a 5 minute fix. Kept getting passed back and forth between departments. Asked for a call or live chat option instead of email, and was provided with none. Would not recommend, many better options available out there.
Hello to our friends at Dynes Sports Management
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) I have taken this case as a top priority and supervising this myself. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered.
Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.
Hello friends from Dynamic Designs!
Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately take a little time to flow through all back-end systems. But we will be looking into other ways to speed that up.
In regards to the limitations with making changes to templates that lots of products use, I am adding this to our product roadmap now. I agree that those functions would be really helpful. I've emailed you directly as well. Hit me up when you can - thanks again so much for your help!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Very useful app to add variations to your products without actually adding to your SKU.
Recommended !
Does exactly as it says.. Also based on feedback the app was updated very quickly.. It allows us to add bespoke items to selected products.
Hello to our friends from Carrs Silver
Thanks very much for your great review! We sincerely appreciate it and we're glad that we were able to help! If you have any other queries or need further assistance please let us know :-)
-Melissa & The Product Options & Customizer Team