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The help that I had from Aman was totally outstanding, very very quick response, (I sent an email to them for help and within minutes I had a reply), and even at the weekend, I could not fault the help, advise and support that they have given me. Would totally recommend.
Hello to our friends from Andrea Fays
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is the star of our support team and we are delighted to know that he was able to assist you above and beyond the call of duty. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Product Customizer Support Team
I,CEO OF MOD MODE USE THIS APP TO SELL CUSTOM JEWELRY PRODUCTS! IT'S AN AMAZING APP AND A GREAT WAY TO SALE CUSTOM PRODUCTS. AND THE SUPPORT TEAM IS AWESOME!!!
Hello, friends at Mod mode Accessories
Thank you for your kind words we really appreciate it! :-) We are happy our support team was able to assist you :-) We would like to thank you, awesome customers, like you for your amazing support!
Tanu & The Product Customizer Support Team
Great app, better customer support. Easy to integrate. Used to add aesthetic drop down menus for customizing products. 10/10!
Hello to our friends at Sol to Soul Co.
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
We had changed our theme which caused some problems with the code. The support was quick to answer and solve our issue!
Hello to our friends from Foursided
Thank you for leaving us this fantastic review! We are happy we could resolve your issue! :-)
-Melissa & the Product Customizer Support Team
un peu compliqué pour moi mais le service client m'a bien aidé
Salutations rapides et accordées,
Merci d’avoir laissé cette critique fantastique ! C’est formidable d’apprendre que vous avez bénéficié d’un excellent service et que vous avez pu obtenir ce dont vous aviez besoin à partir des options de produit et de l’outil de personnalisation. Faites-nous savoir si vous avez besoin de quoi que ce soit !
L’équipe d’assistance des options de produit et du personnalisateur
This app is fantastic ! So easy to install and use. Customer service is 100%
Always respond within minutes.
Thanks guys
Hello friends from Henley & Co Australia!
Your store is awesome! Glad you think the app is fantastic and easy to install and use -- we think it's great as well! Also, we're proud of our customer support =) Appreciate the top notch review... Hope your Henley & Co Australia products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
I'm still learning how to use this app with my store, as my store is relatively new. I figured out how to add the customization through Googling and YouTube, but had some trouble when I tried to add customization to a second product a couple of weeks later. I reached out to support, and they very quickly got back to me and fixed my issue for me. I definitely see this app being super beneficial for my store, and the customer support behind the app is incredible.
Very Easy to use and amazing support. Responded to every email I sent them in record time. Had a minor issue and they corrected it for me in under an hour.
I signed up for the free trial tonight and had some trouble getting everything setup. I reached out via chat and Aman helped me right away. Very prompt and so helpful to get my customization working. Thank you!
Hi there K&J Keepsakes,
Thank you for leaving us this great review! We are so happy that you reached out for assistance and that Aman was able to quickly help you out. It is great that Product Options & Customizer is able to provide you with what you need for your store.
The Support Team
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS,
We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time.
Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well.
We're sorry for the inconvenience this has caused and are determined to make this right for you.
Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating.
We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.