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We have been using Product Customizer for more years than I can remember. It has worked great and if we ever have a question or a problem they are quick to respond and help. I would recommend you give them a try!
HI ILoveSmencils,
Thank you for the wonderful feedback and for being a loyal customer for years! We're so happy to have the privilege of serving merchants such as yourself. Please always feel free to reach out to us for any future needs!
Aman was amazing! Super helpful.
Hi MyBeautifulBuddha,
Thank you for your review! We're glad to hear that our team member Aman provided you with excellent support. Providing great customer service is key for us, and we're happy we could assist effectively.
Thanks for your support!
Product has been great for our needs so far and any issues we have had have been immedialty addressed and corrected. Great app!
Hi AK Athletic Equipment,
Thank you for your review! We're glad to hear that our product has been great for your needs. We appreciate your support and are happy you're enjoying the app.
Easy to use and provide many options.
Hi Rose Adorn,
Thank you for your feedback! We're delighted to hear that you find our app easy to use and that it offers a range of options to suit your needs.
We appreciate your support!
Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.
Hi MADRE,
Thanks for the 5 star review! It's wonderful to receive such great feedback about the quality of our support team. We are always here to help!
Frequent Bugs and Unreliable Performance
I've been using the "Product Customizer" app for a while, and unfortunately, it has caused several issues that have negatively impacted my business. Most recently, I encountered a serious problem where customers couldn’t add products with file upload options to their cart. This has resulted in a significant loss of sales, and it's been very frustrating to deal with.
This isn't an isolated incident—there have been other bugs with the app that have disrupted my operations before. While the support team has tried to assist, the app’s reliability is a major concern for me. Running a business means I need tools I can depend on, and unfortunately, this app has failed me during crucial times.
I hope they improve the app soon, but for now, I can’t recommend it to anyone who needs a dependable solution for their store’s customization options.
Hi Famedge,
Thank you for your feedback! We're pleased to hear that you find our service excellent and that we've been able to support you with everything you need. Providing top-notch customer support is very important to us.
Thank you for being a valued user!
Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.
Hi Deadman's Beard Co. Team,
Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had on your orders. We understand how frustrating this must be.
We had a rare issue on July 29th that caused some disruptions, but our team jumped on it right away, and everything has been running smoothly since then. We’ve also added new measures to prevent this kind of problem from happening again.
Your patience and understanding mean a lot to us. We know how crucial it is for your store to run smoothly, and we’re truly here for you.
Warmest regards,
Cristal
Tech Support Manager
I've tried quite a few of customizer apps over the years and this is my favorite to date based on options and price. Set up is quick and easy and the customer services is great as well.
Hi Orange Valentine,
Thanks for taking the time to leave us this wonderful review! We are thrilled that you are having such a great experience with our application and the support team behind it. We're always here to assist!
quick and helpful!
Hi Shaka Tackle Co.,
Thank you for your feedback! We're delighted to hear that you found our support fast and knowledgeable. We're always here to help and ensure you have the best experience possible.
Thanks for choosing us!
I have used this App for a few years. Now it is not fully support vintage theme. They advised me upgrade to theme OS2.0. They helped me to solved all my problems patiently. They are very friendly and professional. I will recommend other sellers to use this App. Thank you
Hi Niomi Jewellery,
Thanks for the positive feedback and for being a loyal customer of our app for many years. It is a privilege to serve merchants such as yourself. Thanks in particular for recognizing the efforts of our customer service team in assisting with your theme issue, we always seek to go above and beyond for our merchants. Cheers and happy selling!