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Great App, Great Service! This app allows me to have customers apply customization to only the products that I choose rather than my whole product line. Love the way the customization is captured in the order form prior to check out as well. Thanks for your prompt response to my inquiry for help installing the customizer on my product!
Good app and wonderful support. I ask for assistance and It was perfect. Thanks for everything. Best regaards
Hello to our friends at BeSCOUT
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star
Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.
I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for.
We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Sean H - Customer Success Manager
Although it has been a little challenging figuring things out Shevaughn at customer service has helped me to fix the things I need to fix to give my customers the best shopping experience possible.
Greetings Gift Hut USA,
Thanks for reaching out to us to help you get your app set up to promote the best experience for your customers. Shevaughn is a great support team member and we appreciate you acknowledging his assistance. Please reach out if you need anything else!
The Support Team
Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option).
I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part.
It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't.
ORIGINAL REVIEW:
I use this app for over a year now and I can't imagine my store without it.
Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease.
What I really love in this app is conditional logic and the team (which is really helpfull).
The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options.
But even that, for me it's the best app for products options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Nicoz was great to work with. He had me up and running quickly and helped me correct a problem. Thank you so much!!
Greetings Mandy's Art Totes,
It is great that you took the time to reach out when you needed assistance and Nicoz was able to fix what you needed. We strive to give the best customer support with the quickest turnaround. Thank you for leaving this review!
The Product Options and Customizer support team
Very uselful and good app. Works well and the customer service is fast and they are very helpul. Recommend
Hello to our friends at Ellyjewel
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Developer replied in the live chat within 30 seconds then helped me setup exactly what I needed. Fantastic customer service. $50 for pricing option functionality is too expensive per month IMO so I am not sure I will be able to proceed with it but customer service is great.
Hello to our friends from House Pour Drinks
Thank you for leaving this superb review! We are super happy that we could assist you! Don't hesitate to reach out to us with any additional queries you may have :-)
-Melissa & the Product Customizer Support Team
The support team is really good and very active. I emailed support and they are really fast in responding back and help me fix the issue within an hour. :)
Hello friends from Tjewelry!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and we're thrilled that you think the support team is "really good." We appreciate your business and hope your store sells millions! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Had a few hiccups with integrating this with Shogun, but Aman helped me out. Excellent customer support, highly recommend this!
Hello to our friends at GP by Rodney Jason
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team