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Try some app, so I think this app so Good.
Moreover, the support of the app is very enthusiastic and fast.
Hello friends from Peruccia!
Thanks SO MUCH for taking the time to give us this 5-star rating. So glad you like our app and also think our support was enthusiastic and fast! We appreciate your business and hope your store sells millions! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels.
Shevaughn was great and has given top-rate customer service!
Greetings Frances Moon,
Thank you for taking the time to leave such a great review! We are happy that Shevaughn was able to provide awesome, quick service for you. We love it that Product Options & Customizer is benefiting your store and we are here to help with whatever you may need.
Stephanie and the Customer Support Team
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that not all of your issues were resolved within the first few days. We regret that we were not able to provide you a good experience with the app. I'm VERY sorry about this, it is not at all what we aim for.
Would you be open to give us a chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your store's theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Regards,
Pushpesh & the Product Customizer Support Team
Great App. Works very good. Customer support is 24/7 in chat. Great service! 100& recommend this app. Thank you
Hello there ZITOCASES,
Thank you for taking the time to leave this 5-star review. We appreciate that you were able to use our customer support to assist you with setting up your app the way you want it to work. It is great to hear that Product Options and Customizer can benefit your store.
Stephanie and the Customer Support Team
I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.
We're very sorry about the experience here and this is definitely not what we'd want you to have with our app.
The Wizard is not perfect however it runs seamlessly on over 500 stores since its release with the exception of some themes that were custom/modified.
We'd like to work on the issue and walk you through the Wizard via Live Chat or a Web Call as soon as possible. I have emailed you so you can reach out as soon as you're able to.
Thanks!
Really easy to install, worked well straight away. Customer service is also fantastic, so quick to reply and help. I needed the text to be bigger and boxes to have an outline so they could be seen and the problem was resolved super quick and customer service checked in with me to make sure I was happy.
Hello to our friends from Mint Cake and Party
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo,
We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.
Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback
Thanks again!
I had some issues with installation, and Aman immediately offered a chat. He showed me live on the screen as he made the adjustments. He helped me right away and it is the middle of the night here! Super impressed. Definitely worth the money for me.
Hello to our friends from Bonnie Jean Elements
Thank you for this amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer go above and beyond to help every merchant and I am glad that we hit the mark for you. We’ll make sure we pass your kind words along to Aman, who we know will be elated to read your comment. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Works Great with our Shops drop down. thank you again, I would recommend this and my experience was very positive and the app was so easy to use. thank you
I was having trouble with my cart display options and reached out and was surprised by the quick response and resolution of my issue! Great team with answers!
Hello to our friends at refresh-printing
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team