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I am very grateful for the customer service, they were very helpful since I was struggling a lot on my own, excellent application, I totally recommend it
Hello to our friends at ourevolve
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
I just Download the App, and i'm love.... That's Great Solution for my Business
très bon service client, hyper réactif, mon bug a été très vite réglé par le conseiller
Bonjour Ma boutique,
Merci pour l'avis 5 étoiles ! Nous sommes très heureux d'apprendre que vous avez reçu un excellent soutien de la part de notre équipe. N'hésitez jamais à nous contacter pour tout besoin futur !
Very helpful and quick to respond. Would definitely recommend based on their speed of service and it functions just as hoped!
Hello to our friends from MagTrax
Thank you for your glowing review. We're delighted to hear that you are enjoying Product Customizer. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
It seemed to work for a while but every time a customer would go to the page it sometimes wouldn't even show up. Would be a blank section that didn't look good. I deleted the app but still got charged. Might work for others but not for me.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice
Hello Summer Set Lashes,
We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.
From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing.
We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be.
Stephanie and the Customer Support Team
Sehr guter Service
COOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOL :)
Hello to our friends at Otino
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Kevon is the man!! I did have some difficulty executing the app because of my store's theme, but he has it up and running. I'm very happy with my customized product!!
Hello to our friends at Buffy's Home
We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Product Customizer Support Team
Not cool. I chatted with several people. Like 4 different people over the course of 6 days. Not one person answered any of my questions. All had the same response. Someone from our team will get back to you shortly. What a waste of my precious time. Very disappointed after reading all the great reviews
Hello to our friends from GoRunUSA
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the miscommunication. We are so sorry about what happened here ( It is not at all normal with our app.)
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Excellent app. Does exactly what it says. I was able to create a customizable bundle on one of my product pages without having to go through adding additional products to my page. Customers are now able to select which soaps options they want. I did have trouble with the setup but their support team was very helpful.
Hello to our friends at Hebrew Care
Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team