Avis (1 798)
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We want to thank you for your help and support in figuring out how to use your Product Customizer App! My son and I are new to website building and we really appreciate your prompt response to our confusion and many questions.
You were prompt in returning our call (A BIG DEAL!) and very patient and clear with the instructions and guidance.
We can heartily recommend your App and your service to anyone who appreciates back-up and support!
Thanks a million! Keep up the excellent customer support!
Sincerely.
J-na Taylor-Garcia
Head Designer
J-na Haute Couture
The app works correctly and made it simple for us to add "file upload" to the options for our product. Best of all, Denis stands behind his app and provides great support!
This App is a lifesaver. I was suprised that Shopify did not already come with a way to do this and breathed a sigh of relief when i found this app (after spending days setting up my shop!). The support is top notch. My support emails were answers in what seemed like mere minutes. the interface is easy to use and it does exactly what it says it does. Fabulous app - I reccomend it.
Not only the app is extremely simple and functional to use, the customer service is able to provide any feedback and assist the user with any questions instantly. Great service!!
Today I happen to come across Product Customizer on the app store after failing at an attempt on my own to create something similar. It downloaded quickly, simply and efficiently and works FANTASTIC! We now have an efficient new way of dealing with custom orders AND with its professional look & ease of use, customers are able to create pretty much any type of product based on the parameters you set for them. This will surely make Happy Customers!
After downloading the app, I realized I had done something to my template when trying to play "web developer" on my own...not realizing that all my products had vanished due to my own neglect.
I contacted the creators of this app to see what happened, thinking something went wrong. I spoke with Denis, and he gladly logged in to my shop's back end and was able to find the issue that I created (not his app 0:-) oops! He went in and fixed my error and then set up product customizer for me. Within 5 minutes he called me back and thankfully I hadn't caused any permanent damage to my site.
After getting everything back to normal, I had realized a small alignment issue on the product page once more (still due to my previous error). Since he had gone in there prior and was familiar with my issue, I sent an e-mail asking if that was something they could fix and offered to remit payment to him to fix it for us. About 15 minutes later, I look at the site and the alignment issue was fixed. I then see an e-mail from Denis saying,"I was able to fix the alignment problem, take a look to see if everything looks okay."
Needless to say, Denis, on his own free time, was willing to go WAY ABOVE AND BEYOND any type of service I was expecting and fixed this issue for me without even thinking twice. I honestly have to say, you just DO NOT find this type of service or help anymore.
Even if you may only need this app for a few items, it is WELL worth it, as it is extremely simple to use, and takes very little time to specify different variants (PLUS you have other options such as adding a file upload for your customers to upload images, and text boxes where they can add messages to the product its self for extra customization. This app will not only help you, but will add new e-commerce capabilities you may not have had prior to using this app.
5 STARS ALL AROUND, for a great app and unheard of above and beyond fantastic customer support!!!
This app has everything I need! Limitless colors, sizes, and styles... Plus the ability to let my customers enter text fields and even upload photos. I draw cameos on some of my products, so the image-uploader allows them to easily send me the photos they want me to use.
The customer service with this app is amazing, and I would highly recommend it to anyone who needs a little more customization than shopify usually allows. Btw I have no experience coding/designing websites, but I followed the app's video instructions and everything was installed without a hitch.
Great product! Wonderful service! Highly recommended!
Super cool app and amazing support! My theme turned out to be a little tricky and needed more work to get it working. I emailed support and got a response back quickly. Best of all they fixed it for me and had it fully working the next day!
Well worth the money for the support alone!
This app is awesome. We're a woodworking studio that does a lot of custom work, so it's the key to making our products sell online! It's wonderfully easy to use. I'd recommend purchasing this app.
Really easy to set up, and GREAT support. FAQ was very useful in determining what to handle in shopify and what to use customizer for. Super Great App.
What a great product! It was easy to install and easy to use. I had a little formatting issue and customer service helped me quickly.